Can you cancel order and re-order

amh · 26th February 2007, 17:23

I placed an order for a type R GT on the 17/02/07 for delivery in March (25/03/07 estimated). This weeked I asked my dealer to find out if I could cancel the original order and order a type R GT with Satnav, they phoned mw today to say that I could not cancel, is this correct?

czechplastik · 26th February 2007, 17:36

No, you have a right to cancel. I don't know why they would have an problem with that, it's not like they're losing custom, if anything they're making more money!

Parky · 26th February 2007, 17:37

It is up to the dealer terms and conditions you signed when you placed the order - read them.

If you placed and order and paid a deposit then the dealer is entitled to keep your deposit if they have processed the order and the car was ordered from Honda.

Ian

Parky · 26th February 2007, 17:39

Quote:

Originally Posted by czechplastik

No, you have a right to cancel. I don't know why they would have an problem with that, it's not like they're losing custom, if anything they're making more money!

You do have a right to cancel, but they also have a right to keep any deposit paid. Having said that as you intend to order another car then I would say they should allow you to do what you want.

The issue may be that they have a financial commitment with the order they have placed with Honda (or another dealer) and if they can't get out of that then they will hold you to the order or you lose the deposit.

MC Hammer · 26th February 2007, 17:52

I don't see any reason why you can't change the specification of your order before registration. Tell the dealer you want to upgrade (spend more money) and see what he says. Depending on deposits etc you can always buy somewhere else as there are plenty of dealers who will accept your custom.

amh · 26th February 2007, 18:25

Thanks for all your help.

Just spoke to the dealer if I cancel my original order then Honda will charge the dealer £500.00 as the order has all ready been processed. The expected delivery date for a Type R GT in Red with Satnav is June/July and I will of course loose more money on my trade in. Based on this I have decided to keep my original order.

Many thanks again for your assistance.

Big ARG · 26th February 2007, 19:06

Buy a Tom TOM and spend a grand on yourself.

czechplastik · 26th February 2007, 19:27

Not disputing the deposit bit, they're entitled to keep that but yo say 'you can't cancel your order' is incorrect.

amh · 26th February 2007, 19:37

Yes you are correct I can cancel but I would have to pay the £500.00 pounds.

surferjr1999 · 26th February 2007, 19:43

Hi I changeed my order from an SE to an ES last November approximately 3 weeks after initial order. Initially the salesman was horrified and said that Honda would charge the dealer £500. However on checking with Honda they said that if the order was replaced with another one no problem so everyone was happy. Actually the delivery date came forward so I was even more happy.

Trevor · 26th February 2007, 21:13

AMH, I am another owner that cancelled the oridginal car order only then to re-order, you have this right. I ordered my 56 ES Civic then decided some weeks later to have some additional alloys, this meant that my original car order was cancelled by my dealership and a new order including the additional items I wanted was issued with no extra cost, appart from the cost of the new alloys of course.

petecivic · 26th February 2007, 23:21

and i cancelled mine too only to re-order. so that thing about honda charging them £500 must be complete ***** cause i got a full refund.......

Parky · 28th February 2007, 16:43

Quote:

Originally Posted by Trevor

AMH, I am another owner that cancelled the oridginal car order only then to re-order, you have this right. I ordered my 56 ES Civic then decided some weeks later to have some additional alloys, this meant that my original car order was cancelled by my dealership and a new order including the additional items I wanted was issued with no extra cost, appart from the cost of the new alloys of course.

The difference with your order is that it would not have been changed at Honda as the wheels would be dealer fitted, therefore Honda would not even know it had been changed and not pass on the £500 cancellation to the dealer.

With the original poster, he was canceling the whole car for a completely different model. If Honda has processed the order then they would pass the £500 cancellation on to the dealer.

steeeveee · 28th February 2007, 16:52

Have you tried complaining to Honda directly?

l-noel · 28th February 2007, 17:20

Funny thing,

Usually untill your car is scheduled/put on the manufactury line you can change spec (I've speek about that with my dealer, and with other dealars as well for my previous cars) It will modify the delivery schedule that's all. The prob is maybe that the car your dealer sell you was a pre-ordered car and he want not bother to find another custommer for it. Twice the job !

26th February 2007, 17:23	#1 (permalink)
amh Valve Cap Join Date: 2nd February 2007 Posts: 9 Thanks: 0 Thanked 0 Times in 0 Posts	Can you cancel order and re-order I placed an order for a type R GT on the 17/02/07 for delivery in March (25/03/07 estimated). This weeked I asked my dealer to find out if I could cancel the original order and order a type R GT with Satnav, they phoned mw today to say that I could not cancel, is this correct?

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This thread is about: Can you cancel order and re-order, it's in Type-R at the Honda Civic forum Civinfo; I placed an order for a type R GT on the 17/02/07 for delivery in March (25/03/07 estimated). This weeked I asked my dealer to ...

26th February 2007, 17:36	#2 (permalink)
czechplastik King of the rodeo Civinfo guru Join Date: 24th October 2006 Location: Belfast Posts: 4,492 Thanks: 0 Thanked 0 Times in 0 Posts	No, you have a right to cancel. I don't know why they would have an problem with that, it's not like they're losing custom, if anything they're making more money!

26th February 2007, 17:37	#3 (permalink)
Parky Triangular Exhaust Join Date: 4th July 2006 Posts: 304 Thanks: 0 Thanked 0 Times in 0 Posts	It is up to the dealer terms and conditions you signed when you placed the order - read them. If you placed and order and paid a deposit then the dealer is entitled to keep your deposit if they have processed the order and the car was ordered from Honda. Ian

26th February 2007, 17:52	#5 (permalink)
MC Hammer 5 seats are a must! Magic Rear Seat Join Date: 16th June 2006 Location: UK Posts: 597 Thanks: 0 Thanked 0 Times in 0 Posts	I don't see any reason why you can't change the specification of your order before registration. Tell the dealer you want to upgrade (spend more money) and see what he says. Depending on deposits etc you can always buy somewhere else as there are plenty of dealers who will accept your custom.

26th February 2007, 18:25	#6 (permalink)
amh Valve Cap Join Date: 2nd February 2007 Posts: 9 Thanks: 0 Thanked 0 Times in 0 Posts	Thanks for all your help. Just spoke to the dealer if I cancel my original order then Honda will charge the dealer £500.00 as the order has all ready been processed. The expected delivery date for a Type R GT in Red with Satnav is June/July and I will of course loose more money on my trade in. Based on this I have decided to keep my original order. Many thanks again for your assistance.

26th February 2007, 19:06	#7 (permalink)
Big ARG Wheelnut Join Date: 29th May 2006 Posts: 58 Thanks: 0 Thanked 0 Times in 0 Posts	Buy a Tom TOM and spend a grand on yourself.

26th February 2007, 19:27	#8 (permalink)
czechplastik King of the rodeo Civinfo guru Join Date: 24th October 2006 Location: Belfast Posts: 4,492 Thanks: 0 Thanked 0 Times in 0 Posts	Not disputing the deposit bit, they're entitled to keep that but yo say 'you can't cancel your order' is incorrect.

26th February 2007, 19:37	#9 (permalink)
amh Valve Cap Join Date: 2nd February 2007 Posts: 9 Thanks: 0 Thanked 0 Times in 0 Posts	Yes you are correct I can cancel but I would have to pay the £500.00 pounds.

26th February 2007, 19:43	#10 (permalink)
surferjr1999 Supporter Locking Wheelnut Join Date: 28th November 2006 Location: Poole Posts: 177 Thanks: 0 Thanked 0 Times in 0 Posts	Hi I changeed my order from an SE to an ES last November approximately 3 weeks after initial order. Initially the salesman was horrified and said that Honda would charge the dealer £500. However on checking with Honda they said that if the order was replaced with another one no problem so everyone was happy. Actually the delivery date came forward so I was even more happy.

26th February 2007, 21:13	#11 (permalink)
Trevor Valve Cap Join Date: 31st December 2006 Location: Otley, West Yorkshire Posts: 22 Thanks: 0 Thanked 0 Times in 0 Posts	AMH, I am another owner that cancelled the oridginal car order only then to re-order, you have this right. I ordered my 56 ES Civic then decided some weeks later to have some additional alloys, this meant that my original car order was cancelled by my dealership and a new order including the additional items I wanted was issued with no extra cost, appart from the cost of the new alloys of course.

26th February 2007, 23:21	#12 (permalink)
petecivic Wheelnut Join Date: 26th October 2006 Posts: 88 Thanks: 0 Thanked 0 Times in 0 Posts	and i cancelled mine too only to re-order. so that thing about honda charging them £500 must be complete ***** cause i got a full refund.......

28th February 2007, 16:52	#14 (permalink)
steeeveee Locking Wheelnut Join Date: 4th December 2006 Location: Bristol / Bournemouth Posts: 102 Thanks: 0 Thanked 0 Times in 0 Posts	Have you tried complaining to Honda directly?

28th February 2007, 17:20	#15 (permalink)
l-noel Wine and cooking ! Rocketship door handle Join Date: 5th December 2006 Location: Roanne-France Posts: 1,214 Thanks: 2 Thanked 1 Time in 1 Post	Funny thing, Usually untill your car is scheduled/put on the manufactury line you can change spec (I've speek about that with my dealer, and with other dealars as well for my previous cars) It will modify the delivery schedule that's all. The prob is maybe that the car your dealer sell you was a pre-ordered car and he want not bother to find another custommer for it. Twice the job !