Type R Satisfaction Survey Results

[Munro]

I have just run a filter on the Satisfaction survey of 79 owners of the Type R. It seems we are a reasonably happy lot. Its quite easy to run the filter and here are the survey findings:

1. [*] What model year is it?
2006 - ………0 0.00%
2007 - ………78 98.73%
2008 - ………1 1.27%

2. [*] What engine does it have?
1.4 petrol - …………0 0.00%
1.8 petrol - …………0 0.00%
2.2 diesel - …………0 0.00%
2.0 petrol (Type R) - 79 100.00%


3. [*] What specification is the car?
S - …………….0 0.00%
SE - …………...0 0.00%
ES - …………...0 0.00%
Sport - ………...0 0.00%
EX - …………...0 0.00%
Type S - ……….0 0.00%
Type R - ……….79 100.00%

4. [*] Which gearbox do you have?

Manual - ………79 100.00%
I-Shift - …………0 0.00%

Now please tell us how reliable the different parts of the car have been.

5. [*] Lights
Faulty, dealer unable to fix - ………….0 0.00%
Faulty, now fixed by dealer - …………1 1.27%
Faulty, but not returned to dealer yet - ..1 1.27%
No faults - ……………………………77 97.47%

6. [*] Paintwork
Faulty, dealer unable to fix - ………….4 5.06%
Faulty, now fixed by dealer - …………2 2.53%
Faulty, but not returned to dealer yet - 16 20.25%
No faults - .........................................57 72.15%

7. [*] Windows and windscreen
Faulty, dealer unable to fix - …………..0 0.00%
Faulty, now fixed by dealer - ………….1 1.27%
Faulty, but not returned to dealer yet - ...1 1.27%
No faults - ...........................................77 97.47%

8. [*] Panel fit
Faulty, dealer unable to fix - …………….1 1.27%
Faulty, now fixed by dealer - ……………2 2.53%
Faulty, but not returned to dealer yet - …..7 8.86%
No faults - ………………………………69 87.34%

9. [*] Fuel filler
Faulty, dealer unable to fix - ……………..0 0.00%
Faulty, now fixed by dealer - …………….1 1.27%
Faulty, but not returned to dealer yet - …...0 0.00%
No faults - ………………………………78 98.73%

10. [*] Flat battery
Faulty, dealer unable to fix - …………..0 0.00%
Faulty, now fixed by dealer - ………….0 0.00%
Faulty, but not returned to dealer yet - ...0 0.00%
No faults - ……………………………79 100.00%

11. [*] Engine and oil
Faulty, dealer unable to fix - ………….1 1.27%
Faulty, now fixed by dealer - …………1 1.27%
Faulty, but not returned to dealer yet - ..0 0.00%
No faults - ……………………………77 97.47%

12. [*] Gearbox
Faulty, dealer unable to fix - …………..5 6.33%
Faulty, now fixed by dealer - ………….2 2.53%
Faulty, but not returned to dealer yet - ..16 20.25%
No faults - ……………………………56 70.89%

13. [*] Suspension (not shocks)
Faulty, dealer unable to fix - …………..0 0.00%
Faulty, now fixed by dealer - ………….0 0.00%
Faulty, but not returned to dealer yet - ...0 0.00%
No faults - ……………………………79 100.00%

14. [*] Front shock absorbers (dampers)
Faulty, dealer unable to fix - …………...0 0.00%
Faulty, now fixed by dealer - …………..0 0.00%
Faulty, but not returned to dealer yet - …1 1.27%
No faults - …………………………….78 98.73%

15. [*] Rear shock absorbers (dampers)
Faulty, dealer unable to fix - ……………0 0.00%
Faulty, now fixed by dealer - …………...0 0.00%
Faulty, but not returned to dealer yet - ….1 1.27%
No faults - ……………………………..78 98.73%

16. [*] Wheels, incl corrosion
Faulty, dealer unable to fix - …………….0 0.00%
Faulty, now fixed by dealer - ……………2 2.53%
Faulty, but not returned to dealer yet - …..1 1.27%
No faults - ………………………………76 96.20%

17. [*] Brakes
Faulty, dealer unable to fix - …………...0 0.00%
Faulty, now fixed by dealer - …………..0 0.00%
Faulty, but not returned to dealer yet - …2 2.53%
No faults - ……………………………77 97.47%

18. [*] Handbrake
Faulty, dealer unable to fix - ……………0 0.00%
Faulty, now fixed by dealer - …………...0 0.00%
Faulty, but not returned to dealer yet - ….2 2.53%
No faults - ……………………………..77 97.47%

19. [*] Radio (reception)
Faulty, dealer unable to fix - …………….0 0.00%
Faulty, now fixed by dealer - ……………0 0.00%
Faulty, but not returned to dealer yet - …..2 2.53%
No faults - ……………………………….77 97.47%

20. [*] Radio (other)
Faulty, dealer unable to fix - ……………..0 0.00%
Faulty, now fixed by dealer - …………….1 1.27%
Faulty, but not returned to dealer yet - …...0 0.00%
No faults - ………………………………..78 98.73%

21. [*] Interior trim (rattles)
Faulty, dealer unable to fix - ………………0 0.00%
Faulty, now fixed by dealer - ……………...2 2.53%
Faulty, but not returned to dealer yet - …….13 16.46%
No faults - ………………………………..64 81.01%

22. [*] Hands free telephone
Faulty, dealer unable to fix - ………………..0 0.00%
Faulty, now fixed by dealer - ………………..0 0.00%
Faulty, but not returned to dealer yet - ………4 5.06%
No faults - …………………………………75 94.94%

23. [*] Water leaks
Faulty, dealer unable to fix - ………………..0 0.00%
Faulty, now fixed by dealer - ……………….1 1.27%
Faulty, but not returned to dealer yet - ……...1 1.27%
No faults - …………………………………77 97.47%

24. [*] Steering
Faulty, dealer unable to fix - …………………0 0.00%
Faulty, now fixed by dealer - ………………...0 0.00%
Faulty, but not returned to dealer yet - ……….2 2.53%
No faults - …………………………………..77 97.47%

25. [*] Boot struts
Faulty, dealer unable to fix - ………………….0 0.00%
Faulty, now fixed by dealer - …………………0 0.00%
Faulty, but not returned to dealer yet - ………..0 0.00%
No faults - ……………………………………79 100.00%

26. [*] Air con and heater
Faulty, dealer unable to fix - …………………..0 0.00%
Faulty, now fixed by dealer - ………………….0 0.00%
Faulty, but not returned to dealer yet - ………...0 0.00%
No faults - .................................................. .....79 100.00%

27. Any other faults that have meant you needed to return to the dealer?
Total Answers - 6
- faulty fuse box and paintwork damaged by dealer
- Far too many stone chips, nothing can be done.
- torn type r sticker when fitted at dealer
- Sat Nav Screen Faulty
- damaged front grill
- rustproof missing from rear o/s wheel arch inner

28. [*] Overall, how would you judge the reliability of your car?
Awful - …………..0 0.00%
Poor - ……………3 3.80%
Satisfactory - ……..3 3.80%
Good - …………...17 21.52%
Excellent - ………..56 70.89%

Now we'll see how well your dealer has performed.

29. [*] Politeness
Awful - …………….1 1.27%
Poor - ……………...1 1.27%
Satisfactory - ……….8 10.13%
Good - …………….30 37.97%
Excellent - …………39 49.37%

30. [*] Value of purchase deal
Awful - …………0 0.00%
Poor - …………..1 1.27%
Satisfactory - …...22 27.85%
Good - …………26 32.91%
Excellent - ……...30 37.97%

31. [*] Met promises (not delivery time)
Awful - ……………2 2.53%
Poor - ……………..10 12.66%
Satisfactory - ………11 13.92%
Good - …………….21 26.58%
Excellent - …………35 44.30%

32. [*] Met delivery time
Awful - ………….8 10.13%
Poor - ………….10 12.66%
Satisfactory - …...11 13.92%
Good - …………15 18.99%
Excellent - ……....35 44.30%

33. [*] Car condition on delivery
Awful - …………..0 0.00%
Poor - ……………7 8.86%
Satisfactory - ……..9 11.39%
Good - …………...24 30.38%
Excellent - ………..39 49.37%

34. General ability with regular services
Awful - ……………..0 0.00%
Poor - ………………1 1.59%
Satisfactory - ………12 19.05%
Good - ……………..26 41.27%
Excellent - ………….24 38.10%

35. Parts delivery time
Awful - …………….3 4.92%
Poor - ……………...6 9.84%
Satisfactory - ……….11 18.03%
Good - ……………..21 34.43%
Excellent - ………….20 32.79%

36. Ability to solve faults
Awful - ……………...1 1.59%
Poor - ………………5 7.94%
Satisfactory - ………16 25.40%
Good - ……………..23 36.51%
Excellent - ………….18 28.57%

37. If you have contacted Honda UK with a problem, how well have they dealt with your enquiry or problem?
Awful - ………....4 10.81%
Poor - ………….3 8.11%
Satisfactory - …...7 18.92%
Good - …………7 18.92%
Excellent - ……..16 43.24%

38. [*] I would recommend this dealer:
Strongly Agree - …………...27 34.18%
Agree - …………………….37 46.84%
Neither agree nor disagree - ...8 10.13%
Disagree - …………………..4 5.06%
Strongly Disagree - …………3 3.80%

39.your dealer, but this is optional. Total Answers - 57



Finally, how much do you like your car .

40. [*] Looks, inside
Awful - ………………...0 0.00%
Poor - …………………0 0.00%
Satisfactory - …………..0 0.00%
Good - ………………..14 17.72%
Excellent - ……………. .65 82.28%

41. [*] Looks, outside
Awful - ………………...0 0.00%
Poor - ………………….0 0.00%
Satisfactory - …………...0 0.00%
Good - …………………11 13.92%
Excellent - ……………....68 86.08%

42. [*] Performance
Awful - …………....0 0.00%
Poor - …………….1 1.27%
Satisfactory - ……...4 5.06%
Good - …………...20 25.32%
Excellent - ………..54 68.35%

43. [*] Economy
Awful - ……………..0 0.00%
Poor - ………………8 10.13%
Satisfactory - ……….33 41.77%
Good - ……………..27 34.18%
Excellent - ………….11 13.92%

44. [*] Refinement
Awful - ……………...0 0.00%
Poor - ………………2 2.53%
Satisfactory - ………..5 6.33%
Good - ……………...41 51.90%
Excellent - …………. ..31 39.24%

45. [*] Steering and Handling
Awful - ……………...1 1.27%
Poor - ………………0 0.00%
Satisfactory - ………..1 1.27%
Good - ……………..18 22.78%
Excellent - …………..59 74.68%

46. [*] Roadholding
Awful - ………………..1 1.27%
Poor - …………………0 0.00%
Satisfactory - ………….1 1.27%
Good - ……………….16 20.25%
Excellent - ……………61 77.22%

47. [*] Brakes
Awful - ……………...2 2.53%
Poor - ………………2 2.53%
Satisfactory - ……….11 13.92%
Good - ……………..24 30.38%
Excellent - ………….40 50.63%

48. [*] Gear change
Awful - ……………..2 2.53%
Poor - ………………7 8.86%
Satisfactory - ………12 15.19%
Good - ……………..26 32.91%
Excellent - ………….32 40.51%

49. [*] Driving excitement
Awful - ……………..0 0.00%
Poor - ………………0 0.00%
Satisfactory - ………..2 2.53%
Good - ……………..16 20.25%
Excellent - …………..61 77.22%
Total Answers - 79


50. [*] Visibility
Awful - ……………...0 0.00%
Poor - ………………12 15.19%
Satisfactory - ………..33 41.77%
Good - ………………26 32.91%
Excellent - …………....8 10.13%

51. [*] Lights
Awful - ……………....0 0.00%
Poor - ……………….5 6.33%
Satisfactory - ………..18 22.78%
Good - ………………33 41.77%
Excellent - …………...23 29.11%

52. [*] Instrumentation
Awful - ………………...0 0.00%
Poor - ………………….0 0.00%
Satisfactory - …………...5 6.33%
Good - …………………16 20.25%
Excellent - ……………...58 73.42%

53. [*] Controls (layout and operation)
Awful - ………………….0 0.00%
Poor - …………………...0 0.00%
Satisfactory - …………….4 5.06%
Good - ………………….20 25.32%
Excellent - ……………....55 69.62%

54. [*] Seats, comfort
Awful - ………………..0 0.00%
Poor - …………………2 2.53%
Satisfactory - ………….. 4 5.06%
Good - ………………..26 32.91%
Excellent - ……………..47 59.49%

55. [*] Radio / CD
Awful - ………………..4 5.06%
Poor - …………………3 3.80%
Satisfactory - ………….18 22.78%
Good - ………………..27 34.18%
Excellent - …………….27 34.18%

56. [*] Electronic toys
Awful - …………………0 0.00%
Poor - …………………..0 0.00%
Satisfactory - ……………7 8.86%
Good - ………………….34 43.04%
Excellent - ……………… 38 48.10%

57. Sat nav (factory)
Awful - …………………..0 0.00%
Poor - ……………………1 2.44%
Satisfactory - ……………..4 9.76%
Good - ……………………13 31.71%
Excellent - ………………...23 56.10%

58. [*] Interior stowage
Awful - …………0 0.00%
Poor - …………..1 1.27%
Satisfactory - ……4 5.06%
Good - ………….32 40.51%
Excellent - ………42 53.16%

59. [*] Load carrying ability
Awful - …………..0 0.00%
Poor - ……………0 0.00%
Satisfactory - ……..5 6.33%
Good - …………..27 34.18%
Excellent - ………..47 59.49%

60. [*] Paint quality
Awful - …………....5 6.33%
Poor - ……………17 21.52%
Satisfactory - ……..15 18.99%
Good - ……………28 35.44%
Excellent - ………...14 17.72%

61. [*] Exterior build quality
Awful - ……………...0 0.00%
Poor - ………………1 1.27%
Satisfactory - ……….13 16.46%
Good - ………………29 36.71%
Excellent - …………..36 45.57%

62. [*] Interior build quality
Awful - …………….0 0.00%
Poor - ……………...0 0.00%
Satisfactory - ………9 11.39%
Good - …………….31 39.24%
Excellent - …………39 49.37%

63. [*] Overall, how would you rate the car?
Awful - ……………...0 0.00%
Poor - ……………….2 2.53%
Satisfactory - ………..0 0.00%
Good - ………………23 29.11%
Excellent - 54 68.35%

[SHADEMASTER]

Originally Posted by Munro

I have just run a filter on the Satisfaction survey of 79 owners of the Type R. It seems we are a reasonably happy lot. Its quite easy to run the filter and here are the survey findings:

1. [*] What model year is it?
2006 - ………0 0.00%
2007 - ………78 98.73%
2008 - ………1 1.27%

Last time i checked this was 2007, so how could 11.27% have a 2008 car?

[Munro]

Originally Posted by SHADEMASTER

Last time i checked this was 2007, so how could 11.27% have a 2008 car?

Either 1 person was very lucky and got a 2008 model, or more likely answered the question incorrectly ( 1 out of 79 = 1.27%)

[TTDegs]

I just hope it's not the same 2 people who keep on having all the faults...

although how 1 or 2 people can claim 'awful' for steering, roadholding and brakes, but then no one said 'awful' for driving excitement...

LOL - although I guess having awful brakes, steering and roadholding would be fairly exciting

[Cap]

Im not totally impressed with some of the quality ratings, allthough preformance seemes ok apart from maybe the brakes and gears....

[m4rky]

Originally Posted by Munro

6. [*] Paintwork
Faulty, dealer unable to fix - ………….4 5.06%
Faulty, now fixed by dealer - …………2 2.53%
Faulty, but not returned to dealer yet - 16 20.25%

12. [*] Gearbox
Faulty, dealer unable to fix - …………..5 6.33%
Faulty, now fixed by dealer - ………….2 2.53%

28% of owners having problems with their paintwork! now that is a very significant number of dissatisfied customers. I hope Honda start to listen

Also 6.33% of gearboxs's have a problem that the dealer cannot rectify, that is simply not good enough

[Munro]

Originally Posted by TTDegs

I just hope it's not the same 2 people who keep on having all the faults...

although how 1 or 2 people can claim 'awful' for steering, roadholding and brakes, but then no one said 'awful' for driving excitement...

LOL - although I guess having awful brakes, steering and roadholding would be fairly exciting

It seems really strange that a 1 or 2 people rated 45 Steering , 46 Roadholding, 47 Brakes as awful. Either there is something seriously wrong with their cars or they are rogue voters (Ford or VW employees / perhaps ??). Is there any way of finding out who voted this and asking them ?
.
.

[Munro]

Originally Posted by m4rky

28% of owners having problems with their paintwork! now that is a very significant number of dissatisfied customers. I hope Honda start to listen

Also 6.33% of gearboxs's have a problem that the dealer cannot rectify, that is simply not good enough

28% rating paintwork as faulty is unacceptable. I am guesssing it is to do with ease of paint chipping from what has been said on the forum, but it would be interesting to find out for sure from those that rated it so low. Note most of the 28% hadn't complained to the dealer. I have only picked up one small stone chip in 1800 miles (and I heard the stone hit the bonnet), so mine seems OK.

Only 6.33 % complaints about the gearbox is poor for Honda, but at least it seems the 3rd gear problem is not too widespread, considering all the discussion on the forums. My gearbox is perfect at the moment for example. Note 2 owners said the dealer had fixed the fault - can they tell us how this was done?