Suspension Bump Stops - Page 2

Mr Lovedog · 19th June 2007, 12:00

Update No2.

Dealer is going to replace the NSF shock absorber, and do an alignment afterwards.

Will see what affect this has on the car.

Should sort out the bump stop coming loose every five minutes.

Mr Lovedog · 26th June 2007, 08:56

Had my NSF shock absrober replaced yesterday.

Wow what a difference it has made, the steerin feels tighter and more responsive, and the horrible knocking noise has gone at last.

I just hope they did an alignment afterwards as promised.

FWH · 26th June 2007, 09:50

What is the "NSF" shock absorber?

Mr Lovedog · 26th June 2007, 09:53

Its the Near Side Front (NSF).

Charley Farley · 27th July 2007, 09:28

Hi All

I phoned Fish Brothers (Honda Swindon) to see if the adhesive apllied to Slowhand's car has worked and if this is now the official fix. Unfortunately the adhesive has not worked and this not the official fix. He said that Honda are presently working on it and there will be a bulletin sent to dealers as to what the official fix is. Not good I know, but at least there are trying to do something about it.

Kpow99 · 30th July 2007, 19:18

Quote:

Originally Posted by Mr Lovedog

Had my NSF shock absrober replaced yesterday.

Wow what a difference it has made, the steerin feels tighter and more responsive, and the horrible knocking noise has gone at last.

I just hope they did an alignment afterwards as promised.

Don't they nornally do in pairs....had same problem and had both replaced under warranty.

slowhand · 30th July 2007, 21:05

Quote:

Originally Posted by Charley Farley

Hi All

I phoned Fish Brothers (Honda Swindon) to see if the adhesive apllied to Slowhand's car has worked and if this is now the official fix. Unfortunately the adhesive has not worked and this not the official fix. He said that Honda are presently working on it and there will be a bulletin sent to dealers as to what the official fix is. Not good I know, but at least there are trying to do something about it.

Well I dont know how they new it had not worked as the car has not been back to them for them to check it, 4500 miles since the repair and both bump stops are fine, the only thing they did not do after the work was to have the aligment done, I got this done on a laser system about 2 weeks after the work, and the dealer paid.

Charley Farley · 31st July 2007, 15:42

Hi Slowhand

I'm just reiterating what they told me. It's great to know that the bumpstops are fine. Pikkumies has said on another thread that his clonk noise has stopped after 1,600 miles. So I'm not sure what to do. I think i'll leave it for the moment.

Soichiro · 13th August 2007, 22:08

Got my Civic at 11 months old with 12,000 miles on 3 months ago.

It has been back every month and the dealer has had to refit the bump stop on the NSF 3 times.

The near side goes "CLUNK" as the wheel drops in to a pot hole at 30 mph or lower and the off side goes "RATTLE RATTLE RATTLE" on broken road surfaces at any speed.

My dealer has fixed everything else wrong with the car but these suspension noises will not go away.

I am getting really ****** off now and as the dealer has no further options I have written to Honda.

Is there any thing else I can do?

Pottsy · 25th August 2007, 12:53

Quote:

Originally Posted by Soichiro

Is there any thing else I can do?

Ask the dealer if this applies to the UK cars (it's from the US Si car, which is in essence the same as the Euro Civ):

bumpstops.pdf

Charley Farley · 25th August 2007, 21:30

Hi All

My car is now booked in for the 28 September for a refitting of the bump stop. I was told that if this didn't work they would replace it. They're going to do the dash visor aswell.

MC Hammer · 25th August 2007, 22:32

Check the stabiliser links to the lower arms, worn ones will knock in a similar way to the bump stop.

Charley Farley · 28th August 2007, 18:08

Hi All

Went to Ruislip Honda today to have another look at the bump stop. Managed to negotiate a discount on the courtsey car, normally £20 now £10. I basically said I was fed up paying hire car bills which I was paying because of a fault on the car. Anyway after a whole day trying to fix the bump stop, they have decided to replace the whole strut assembly, which should be next week. They also said there was no comminication from Honda on a universal replacement programme of renewing the perspex on the dashboard. It's still if thy feel its damaged sufficiently to warrant replacement.

Soichiro · 3rd September 2007, 20:56

Some good news, possibly, went to my Dealers t'other day and mentioned suspension still knocking and bump stop dangling again. They said a new bulletin had just come from Honda saying that if the bump stops keep detaching new struts should be fitted.

Car now booked in for new struts, will let you know if it comes back cured. (I really hope it does, or its going on ebay).

I had wriiten to Honda asking that, if any design improvements or resolutions to detaching bump stops had been developed, could they please advise my dealer. I never recieved a response from Slough, but perhaps I flushed out new struts?

Charley Farley · 12th September 2007, 14:54

Hi All

Took my car in yesteday for the strut replacement and was told that there will be one today. Got call from the Ruislip Honda to say that my strut is now on a back order at the factory, and they will contact me when it comes in. So Honda definately don't want to send out anymore dodgy shocks it would seem, but its a real pain now, as don't know when they will be coming in. There also appears to be some sort of political rangling at the factory as to what should take priority, warranty claims or parts necessary for production, either way I sense that Honda have become overwhelmed with warranty claims for the front shocks.

Charley Farley · 18th September 2007, 13:16

Hi All

Well it certainly appears that Honda have become overwhelmed by requests for for front suspension parts. I had a chat with Ruislip Honda today. Apparently Honda have run out of front suspension struts. The earliest that they can deliver will be 13 October 07. This is a real pain for customers and will certainly have an impact on whether punters will buy another Honda again.

pcr · 18th September 2007, 13:46

Charley,
So what do you think, they have stopped manufacturing due to lack of parts ?. I have come to the opinion that Honda just don't have any kind of sensible spares department. It seems like no matter what part you need, the wait is too long, three days should be the maximum acceptable. Motor factors mostly can manage a 24 hour service, that's what I would expect from a main dealer.

Charley Farley · 18th September 2007, 15:13

Hi pcr

I was told at the dealership that warranty claim parts come from the factory and as the factory are short of parts manufacturing has priority over warranty claims. I know it seems bizzare, but the thats the long and the short of it. Personally I think it's unacceptable, but what can you do? I also got the impression that there is a break down in the relationship between Sachs (the stut supplier) and Honda. I wont be surprised if future shocks are made by another supplier.

TTDegs · 18th September 2007, 23:29

Charely - I can certainly understand your frustration at the delay

However, it is unfortunately (and this doesn't make it right) the way of the world - supply and demand.
In an ideal world, yes, Honda would have 3 dozen aircraft hanger sized warehouses, full of bump stops, ready to supply each and every single Civic owner with enough replacements to last them for the next 20 or so years.

And they would then have another 4 dozen similar ones, full of tailgate struts (more warehouses needed as they are slightly bigger)

But they would only need another 1 warehouse to cope with all the fuel filler cap springs and HFT foam (for the mod), as these are both very small.

However, the reality is that they actually don't own the entire Lake District, and therefore don't have room to hold those levels of stock.
Or indeed the spare cash to tie up in said warehouses full of bits.

So in reality, what they do, is have enough stock to allow them to build the cars they are making between now and when the next lot of stock is due to arrive from (in this case) Sachs.

Plus a few spare ones.

This means that if they suddenly get a run on bump stops, becuase they start to fail, they very quickly use up the spares.

At which point, they have 2 options
1) order more from Sachs (who, bear in mind, don't just make shocks for the Civic, or just for Honda, and therefore have their own production schedules - they can't just drop everything to make an extra 100 or 10,000 bump stops). And in the mean time, people such as yourself have to wait; or
2) nick the replacements from the production line.

the facts of the matter (for Honda) are that in option
1) you, the owner, can still drive the car, all be it with rattles, but in option
2) there is a soon to be owner, who now has to wait, and Honda have to find somewhere to keep the half finished car in the mean time.

As a customer, it sucks.
But as a manufacturer - what would you do in Honda's shoes?

PS - just re-read this to check - obviously you are now waiting for an entire unit Charley, not just a bump stop. But the above still applies.
Which still doesn't make it right - just inevitable

Charley Farley · 19th September 2007, 15:06

Hi TT

Thanks for your extended reply. I accept now that there will be a lengthly delay in the fitting of the strut. However, what I object to is the deception of both Honda and the dealership. The car was booked in some time ago for the repplacement strut which I thought happened. Then the noises came back and it was booked in again and I was told at the time that the previous visit was only for tightning of suspension bolts but not a replacement strut. As you can imagine I was fuming at this lie. Then the car was booked in again to see if they could fix the bump stop but couldn't. They said that last weds it will be fixed as the shock was due in but never arrived. THen this week I was told that there was an argument between Ruislip and Swindon as to who should have the spare shocks. I don't know what you think, but why didn't they tell me from the very beggining there was a shortage instead of all this prevarication. I would have prefered it that way, then I would have known were I stood.

12th September 2007, 14:54	#35 (permalink)
Charley Farley Triangular Exhaust Join Date: 25th September 2006 Location: Greenford West London Posts: 486 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Hi All Took my car in yesteday for the strut replacement and was told that there will be one today. Got call from the Ruislip Honda to say that my strut is now on a back order at the factory, and they will contact me when it comes in. So Honda definately don't want to send out anymore dodgy shocks it would seem, but its a real pain now, as don't know when they will be coming in. There also appears to be some sort of political rangling at the factory as to what should take priority, warranty claims or parts necessary for production, either way I sense that Honda have become overwhelmed with warranty claims for the front shocks. Last edited by Charley Farley; 13th September 2007 at 08:33.

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This thread is about: Bump Stops, it's in Wheels, Tyres, Suspension and Brakes at the Honda Civic forum Civinfo; Update No2. Dealer is going to replace the NSF shock absorber, and do an alignment afterwards. Will see what affect this has on the car. ...

19th June 2007, 12:00	#21 (permalink)
Mr Lovedog Wheelnut Join Date: 9th August 2006 Location: Canterbury, Kent Posts: 68 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Update No2. Dealer is going to replace the NSF shock absorber, and do an alignment afterwards. Will see what affect this has on the car. Should sort out the bump stop coming loose every five minutes.

26th June 2007, 08:56	#22 (permalink)
Mr Lovedog Wheelnut Join Date: 9th August 2006 Location: Canterbury, Kent Posts: 68 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Had my NSF shock absrober replaced yesterday. Wow what a difference it has made, the steerin feels tighter and more responsive, and the horrible knocking noise has gone at last. I just hope they did an alignment afterwards as promised.

26th June 2007, 09:50	#23 (permalink)
FWH Super Moderator Civinfo master Join Date: 3rd June 2007 Location: Sweden Posts: 5,377 Thanks: 9 Thanked 48 Times in 43 Posts iTrader: (0)	What is the "NSF" shock absorber?

26th June 2007, 09:53	#24 (permalink)
Mr Lovedog Wheelnut Join Date: 9th August 2006 Location: Canterbury, Kent Posts: 68 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Its the Near Side Front (NSF).

27th July 2007, 09:28	#25 (permalink)
Charley Farley Triangular Exhaust Join Date: 25th September 2006 Location: Greenford West London Posts: 486 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Hi All I phoned Fish Brothers (Honda Swindon) to see if the adhesive apllied to Slowhand's car has worked and if this is now the official fix. Unfortunately the adhesive has not worked and this not the official fix. He said that Honda are presently working on it and there will be a bulletin sent to dealers as to what the official fix is. Not good I know, but at least there are trying to do something about it.

31st July 2007, 15:42	#28 (permalink)
Charley Farley Triangular Exhaust Join Date: 25th September 2006 Location: Greenford West London Posts: 486 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Hi Slowhand I'm just reiterating what they told me. It's great to know that the bumpstops are fine. Pikkumies has said on another thread that his clonk noise has stopped after 1,600 miles. So I'm not sure what to do. I think i'll leave it for the moment.

13th August 2007, 22:08	#29 (permalink)
Soichiro Wheelnut Join Date: 27th June 2007 Location: Lincolnshire Posts: 58 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Got my Civic at 11 months old with 12,000 miles on 3 months ago. It has been back every month and the dealer has had to refit the bump stop on the NSF 3 times. The near side goes "CLUNK" as the wheel drops in to a pot hole at 30 mph or lower and the off side goes "RATTLE RATTLE RATTLE" on broken road surfaces at any speed. My dealer has fixed everything else wrong with the car but these suspension noises will not go away. I am getting really ****** off now and as the dealer has no further options I have written to Honda. Is there any thing else I can do?

25th August 2007, 21:30	#31 (permalink)
Charley Farley Triangular Exhaust Join Date: 25th September 2006 Location: Greenford West London Posts: 486 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Hi All My car is now booked in for the 28 September for a refitting of the bump stop. I was told that if this didn't work they would replace it. They're going to do the dash visor aswell.

25th August 2007, 22:32	#32 (permalink)
MC Hammer Kids use a lot of space Magic Rear Seat Join Date: 16th June 2006 Location: UK Posts: 610 Thanks: 0 Thanked 1 Time in 1 Post iTrader: (0)	Check the stabiliser links to the lower arms, worn ones will knock in a similar way to the bump stop.

28th August 2007, 18:08	#33 (permalink)
Charley Farley Triangular Exhaust Join Date: 25th September 2006 Location: Greenford West London Posts: 486 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Hi All Went to Ruislip Honda today to have another look at the bump stop. Managed to negotiate a discount on the courtsey car, normally £20 now £10. I basically said I was fed up paying hire car bills which I was paying because of a fault on the car. Anyway after a whole day trying to fix the bump stop, they have decided to replace the whole strut assembly, which should be next week. They also said there was no comminication from Honda on a universal replacement programme of renewing the perspex on the dashboard. It's still if thy feel its damaged sufficiently to warrant replacement.

3rd September 2007, 20:56	#34 (permalink)
Soichiro Wheelnut Join Date: 27th June 2007 Location: Lincolnshire Posts: 58 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Some good news, possibly, went to my Dealers t'other day and mentioned suspension still knocking and bump stop dangling again. They said a new bulletin had just come from Honda saying that if the bump stops keep detaching new struts should be fitted. Car now booked in for new struts, will let you know if it comes back cured. (I really hope it does, or its going on ebay). I had wriiten to Honda asking that, if any design improvements or resolutions to detaching bump stops had been developed, could they please advise my dealer. I never recieved a response from Slough, but perhaps I flushed out new struts?

18th September 2007, 13:16	#36 (permalink)
Charley Farley Triangular Exhaust Join Date: 25th September 2006 Location: Greenford West London Posts: 486 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Hi All Well it certainly appears that Honda have become overwhelmed by requests for for front suspension parts. I had a chat with Ruislip Honda today. Apparently Honda have run out of front suspension struts. The earliest that they can deliver will be 13 October 07. This is a real pain for customers and will certainly have an impact on whether punters will buy another Honda again.

18th September 2007, 13:46	#37 (permalink)
pcr Magic Rear Seat Join Date: 5th September 2006 Location: Shropshire Posts: 848 Thanks: 0 Thanked 1 Time in 1 Post iTrader: (0)	Charley, So what do you think, they have stopped manufacturing due to lack of parts ?. I have come to the opinion that Honda just don't have any kind of sensible spares department. It seems like no matter what part you need, the wait is too long, three days should be the maximum acceptable. Motor factors mostly can manage a 24 hour service, that's what I would expect from a main dealer.

18th September 2007, 15:13	#38 (permalink)
Charley Farley Triangular Exhaust Join Date: 25th September 2006 Location: Greenford West London Posts: 486 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Hi pcr I was told at the dealership that warranty claim parts come from the factory and as the factory are short of parts manufacturing has priority over warranty claims. I know it seems bizzare, but the thats the long and the short of it. Personally I think it's unacceptable, but what can you do? I also got the impression that there is a break down in the relationship between Sachs (the stut supplier) and Honda. I wont be surprised if future shocks are made by another supplier.

18th September 2007, 23:29	#39 (permalink)
TTDegs Super Moderator Civinfo master Join Date: 4th August 2006 Location: Cardiff Posts: 5,638 Thanks: 0 Thanked 1 Time in 1 Post iTrader: (0)	Charely - I can certainly understand your frustration at the delay However, it is unfortunately (and this doesn't make it right) the way of the world - supply and demand. In an ideal world, yes, Honda would have 3 dozen aircraft hanger sized warehouses, full of bump stops, ready to supply each and every single Civic owner with enough replacements to last them for the next 20 or so years. And they would then have another 4 dozen similar ones, full of tailgate struts (more warehouses needed as they are slightly bigger) But they would only need another 1 warehouse to cope with all the fuel filler cap springs and HFT foam (for the mod), as these are both very small. However, the reality is that they actually don't own the entire Lake District, and therefore don't have room to hold those levels of stock. Or indeed the spare cash to tie up in said warehouses full of bits. So in reality, what they do, is have enough stock to allow them to build the cars they are making between now and when the next lot of stock is due to arrive from (in this case) Sachs. Plus a few spare ones. This means that if they suddenly get a run on bump stops, becuase they start to fail, they very quickly use up the spares. At which point, they have 2 options 1) order more from Sachs (who, bear in mind, don't just make shocks for the Civic, or just for Honda, and therefore have their own production schedules - they can't just drop everything to make an extra 100 or 10,000 bump stops). And in the mean time, people such as yourself have to wait; or 2) nick the replacements from the production line. the facts of the matter (for Honda) are that in option 1) you, the owner, can still drive the car, all be it with rattles, but in option 2) there is a soon to be owner, who now has to wait, and Honda have to find somewhere to keep the half finished car in the mean time. As a customer, it sucks. But as a manufacturer - what would you do in Honda's shoes? PS - just re-read this to check - obviously you are now waiting for an entire unit Charley, not just a bump stop. But the above still applies. Which still doesn't make it right - just inevitable

19th September 2007, 15:06	#40 (permalink)
Charley Farley Triangular Exhaust Join Date: 25th September 2006 Location: Greenford West London Posts: 486 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Hi TT Thanks for your extended reply. I accept now that there will be a lengthly delay in the fitting of the strut. However, what I object to is the deception of both Honda and the dealership. The car was booked in some time ago for the repplacement strut which I thought happened. Then the noises came back and it was booked in again and I was told at the time that the previous visit was only for tightning of suspension bolts but not a replacement strut. As you can imagine I was fuming at this lie. Then the car was booked in again to see if they could fix the bump stop but couldn't. They said that last weds it will be fixed as the shock was due in but never arrived. THen this week I was told that there was an argument between Ruislip and Swindon as to who should have the spare shocks. I don't know what you think, but why didn't they tell me from the very beggining there was a shortage instead of all this prevarication. I would have prefered it that way, then I would have known were I stood.