Alloys Damage VW curbed my alloys!!!!

Missmocha · 31st July 2012, 22:32

Well I took my car in to garage for repaint on the bonnet and collecting it tomorrow, however there is a noticeable curb mark on my alloys which was not there before!!!! I take good care of my alloys so I know for sure I did not do it myself before I dropped it off. Question is should I get them to fix it (which will prob take several weeks!) or retouch it myself? Do you guys think it's a easy DIY job? Thanks guys! I'm pretty sure they will feel my anger tomorrow or worse yet feel my foot up their backside!

NB: I do live far away from the garage it's 140 miles round trip for me! Even my repaint took forever for them to get it done and also Trax 2nd sept is closing in!

gadgetman68 · 31st July 2012, 22:44

I think some of that might polish out ..... Still, I'm gutted for you.

blue_toaster · 31st July 2012, 22:49

by experience it is very hard to get a garage to agree that they caused damage and very hard to prove the culprit.

Missmocha · 31st July 2012, 22:53

Yeah bad thing is most of the pics I took of my car is on drivers side I rarely took pics on passenger side. And yeah most likely they will tell me tomorrow that it was already there when they received it

Missmocha · 31st July 2012, 23:06

From a distance....

Andrew Moore · 31st July 2012, 23:44

In short to your question of "will VW fix the issue".. No.

I take pictures from around 10 angels when i drop my car off somewhere. I sometimes get asked "what are you doing" and I always reply with "documenting car condition as I leave it".

Geotag with time and date is always useful too.

It may seem a little over the top but I have had scratches, dings and cracks in all areas of vehicles before when I have dropped it off for say a simple service.

Kimotherapy · 1st August 2012, 00:05

It's going to be hard to prove and to be honest, it's small enough to maybe touch up and no one will really notice.

BlackR · 1st August 2012, 07:38

I doubt they will fix it for you.
I think at best pint it out to them and show your anger about it.
Perhaps an agreement like a discount on the job they did for you?

Goodluck

NoNumpty · 1st August 2012, 07:44

WHAT!!!

Why are you taking your precious Honda Civic to a VW garage

Missmocha · 1st August 2012, 08:01

Quote:

Originally Posted by NoNumpty

WHAT!!!

Why are you taking your precious Honda Civic to a VW garage

I got the car from VW and it still under warranty. The sales guy said he would get my bonnet repainted after I purchased it. I haven't had this car for long (under a month) hence I am mad about it because when I bought it the alloys were done up all nice and smooth for me just like brand new.

Yassian · 1st August 2012, 08:36

I feel your pain, had something similar happen to me, really small mark but still... I know every stonechip on my car so nobody can tell me it wasn't there before. Got them to finally offer to respray it but at that point I was even more afraid that they'd do even more damage with a poor job deliberately so I declined

FrankstaH · 1st August 2012, 08:56

It's terrible that someone working on your car can actually damage it...

I wouldn't even waste your time, just cut your losses and sort it yourself.

Really sorry this has happened to you

Syx · 1st August 2012, 09:56

I would certainly be complaining to VW. It's unlikely that you'll get a complete repair - and hopefully that can be polished out / touched up - but you may be able to get a contribution to the cost.

Absolutely gutted for you, I hate it when this happens. However, learn from it - next time you drop your car off go around it with someone from the dealership and note down everything that's wrong with it. I'm surprised how many companies don't do this for liability purposes to be honest; Autoglass certainly did when they replaced my windscreen as it's as much for their protection as yours!

Gp_kho · 1st August 2012, 12:28

As others have said hard to prove I know how you feel.

Dobe did a DIY repair on his cw alloy here the thread
http://www.civinfo.com/forum/cleanin...el-repair.html

Missmocha · 1st August 2012, 14:22

Quote:

Originally Posted by Yassian

I feel your pain, had something similar happen to me, really small mark but still... I know every stonechip on my car so nobody can tell me it wasn't there before. Got them to finally offer to respray it but at that point I was even more afraid that they'd do even more damage with a poor job deliberately so I declined

Yeah that's what I'm afraid of too!

Guys I picked up my car today, the chip was not too bad, not perfect but needs some polishing up and I plan to coat my alloys white in future anyways. I didn't really make too much of a fuss as I noted the mileage and my car hasn't been driven about. But yeah feel very gutted though!

Syx · 1st August 2012, 14:29

Glad you're not too fussed about it - especially if you're planning to get them refurbished in white.
To be fair with a little touchup it won't be noticeable from your "distance" picture.

1st August 2012, 00:05	#7 (permalink)
Kimotherapy ON A STEEL WOK I FRY Car: S2000 Join Date: 23rd May 2009 Location: Ho Chi Minh Posts: 2,475 Thanks given: 187 Thanked 300 Times in 275 Posts iTrader: (2)	It's going to be hard to prove and to be honest, it's small enough to maybe touch up and no one will really notice. Last edited by Kimotherapy; 1st August 2012 at 00:11. Reason: saw other thread about trax. doh!

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31st July 2012, 22:44	#2 (permalink)
gadgetman68 LOUD NOISES!!! Car: 60 FN2 M200 Join Date: 5th February 2009 Location: Derbyshire, UK Posts: 5,132 Thanks given: 873 Thanked 677 Times in 566 Posts iTrader: (5)	I think some of that might polish out ..... Still, I'm gutted for you.

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blue_toaster Supporter Car: 2009 1.8 Type-S GT-T i-Shift Join Date: 7th June 2012 Location: Daventry, UK Posts: 82 Thanks given: 2 Thanked 15 Times in 12 Posts iTrader: (1)	by experience it is very hard to get a garage to agree that they caused damage and very hard to prove the culprit.

31st July 2012, 22:53	#4 (permalink)
Missmocha Supporter Thread starter Car: 59' Milano Red CTR GT GP kit Join Date: 4th July 2012 Location: Nottingham Posts: 145 Thanks given: 8 Thanked 21 Times in 18 Posts iTrader: (0)	Yeah bad thing is most of the pics I took of my car is on drivers side I rarely took pics on passenger side. And yeah most likely they will tell me tomorrow that it was already there when they received it

31st July 2012, 23:44	#6 (permalink)
Andrew Moore Poor Car: Milano - CTR FN2 Join Date: 20th April 2012 Location: Nottingham UK Posts: 699 Thanks given: 81 Thanked 92 Times in 85 Posts iTrader: (4)	In short to your question of "will VW fix the issue".. No. I take pictures from around 10 angels when i drop my car off somewhere. I sometimes get asked "what are you doing" and I always reply with "documenting car condition as I leave it". Geotag with time and date is always useful too. It may seem a little over the top but I have had scratches, dings and cracks in all areas of vehicles before when I have dropped it off for say a simple service.

1st August 2012, 07:38	#8 (permalink)
BlackR Join Date: 20th June 2011 Location: South Africa Posts: 57 Thanks given: 0 Thanked 9 Times in 8 Posts iTrader: (0)	I doubt they will fix it for you. I think at best pint it out to them and show your anger about it. Perhaps an agreement like a discount on the job they did for you? Goodluck

1st August 2012, 07:44	#9 (permalink)
NoNumpty Supporter Car: 2008 2.2 i-CTDi ES NHB Join Date: 20th May 2008 Location: Cheshire UK Posts: 4,104 Thanks given: 57 Thanked 340 Times in 325 Posts iTrader: (0)	WHAT!!! Why are you taking your precious Honda Civic to a VW garage

1st August 2012, 08:36	#11 (permalink)
Yassian ivtec just kicked out,YO! Car: 2011 FK2 Milano red Join Date: 27th January 2011 Location: Croatia Posts: 943 Thanks given: 122 Thanked 148 Times in 144 Posts iTrader: (1)	I feel your pain, had something similar happen to me, really small mark but still... I know every stonechip on my car so nobody can tell me it wasn't there before. Got them to finally offer to respray it but at that point I was even more afraid that they'd do even more damage with a poor job deliberately so I declined

1st August 2012, 08:56	#12 (permalink)
FrankstaH Supporter Car: 58 Plate Milano CTR GT Join Date: 10th April 2011 Location: Hertfordshire Posts: 2,268 Thanks given: 33 Thanked 258 Times in 242 Posts iTrader: (10)	It's terrible that someone working on your car can actually damage it... I wouldn't even waste your time, just cut your losses and sort it yourself. Really sorry this has happened to you

1st August 2012, 09:56	#13 (permalink)
Syx Clingfilmed Car: 2008 2.2 CTS GT Join Date: 22nd December 2009 Location: Luton, UK Posts: 9,036 Thanks given: 830 Thanked 1,627 Times in 1,425 Posts iTrader: (37)	I would certainly be complaining to VW. It's unlikely that you'll get a complete repair - and hopefully that can be polished out / touched up - but you may be able to get a contribution to the cost. Absolutely gutted for you, I hate it when this happens. However, learn from it - next time you drop your car off go around it with someone from the dealership and note down everything that's wrong with it. I'm surprised how many companies don't do this for liability purposes to be honest; Autoglass certainly did when they replaced my windscreen as it's as much for their protection as yours!

1st August 2012, 12:28	#14 (permalink)
Gp_kho Supporter Car: 9th Gen EX GT 1.8 Join Date: 2nd October 2008 Location: Cowdenbeath,Fife Posts: 5,696 Thanks given: 421 Thanked 839 Times in 831 Posts iTrader: (2)	As others have said hard to prove I know how you feel. Dobe did a DIY repair on his cw alloy here the thread http://www.civinfo.com/forum/cleanin...el-repair.html

1st August 2012, 14:29	#16 (permalink)
Syx Clingfilmed Car: 2008 2.2 CTS GT Join Date: 22nd December 2009 Location: Luton, UK Posts: 9,036 Thanks given: 830 Thanked 1,627 Times in 1,425 Posts iTrader: (37)	Glad you're not too fussed about it - especially if you're planning to get them refurbished in white. To be fair with a little touchup it won't be noticeable from your "distance" picture.