I'm about to send this to Honda UK.
Personal information, dates etc has been edited out, but thought you may enjoy reading:
Dear Sir / Madam,
Re: Honda Civic Prestige Faults
I purchased the above car in January 2019 from Honda. After driving the car for a couple of weeks I noticed some issues arise. I have visited my local Honda dealership in respect of various faults that I have on the car that I feel I must bring to your attention.
1st Visit – On inspection by Honda, various noises and rattles during normal operation as well as a wandering satellite navigation system position. I was advised that the faults listed were ‘agreed’ by Mr Service Manager and that a part would be ordered to resolve one of the issues and booked another appointment accordingly to get the issues addressed.
2nd Visit – Vehicle was left with Honda for a few days to address the issues I had raised. A rattling sunroof, creaking roof liner, buzzing from drivers A-pillar, and a whistling HVAC. The HVAC whistle was resolved, as was the rattling sun roof (it was re-greased). The sun roof rattle returned just over a week later. The roof liner continued to creak from day one. The sat nav continued to lose its position.
3rd Visit - Vehicle was left with Honda again for a few days, whilst performing it’s first service issues were investigated again. The sun roof assembly had new seals fitted, and for nearly two weeks the issue was resolved. I then reported the fault again and it was agreed I would take it in for another attempt to resolve. The roof liner creaking seemingly not detected as an issue. Other dashboard and cabin trim rattles continued. The sat nav continues to lost its position.
4th Visit - I left the vehicle with Honda for a few days, Mr Service Manager even verified whether I would be happy for him to drive it home to ensure the rattles were resolved once and for all. I reluctantly agreed to this as I felt I’m never going to get these issues resolved otherwise. I collected my car, and it seems now many months later the sun roof rattle has been rectified still. The roof liner creaking still continues, as does the sat nav position wandering.
1. Roof Rattle / Creaking Noises. The sunroof rattles whilst driving. Honda have re-greased the roof assembly on the first attempt to resolve, and a new seal has been installed on the second attempt. Both of these rectified the noise for a week or so before the issue returned. On the third attempt some different seals were replaced. Upon using the sunroof for the first time, strings of grease came down into the cabin, this happened a number of times. Now I keep the roof blind shut until the window is open, then I open the blind to prevent the grease dripping down.
2. Various Interior Noises. During normal use, there are a number of intermittent ‘noises’ coming from different areas of the car. Inside the dashboard instrument panel, inside the centre column/wireless charging pad area, in the headliner along the roof. Depending on the weather conditions these issues seem to vary. Some of these have been addressed by the dealer, some by myself. I believe a trim piece was damaged on the third visit. So saved the inconvenience of yet another visit to the dealer, and purchased myself the part from Honda Motor Parts and fitted accordingly.
3. Satellite Navigation System Wandering Position. The car position marker frequently does not follow the road on the Sat Nav. It can be up to 300 yards wrong and not even on the road along which you are travelling. Either on a nearby road or in the middle of a field. A software update and some other troubleshooting measures were tried by Honda as per advice by Honda Technical in respect of this, but as of yet nothing has rectified it.
This is my third Honda vehicle and to be honest I am utterly dismayed that what I considered both reputationally, and from my own experience, to be a reliable and quality automobile manufacturer. I have always found Honda to be the pinnacle of reliability and function, if the feature is available on a Honda – it’s robust, or so I thought. I have previously recommended and praised your company to friends, family and acquaintances. I simply cannot wholeheartedly do so any longer.
After months of deliberation I am going to struggle to consider ownership of any other vehicles made by Honda in light of such fundamental issues. After looking on forums and social media, owners both in the United States and Europe suffer with the same issues I have – each with mixed results as to which are addressed or not. I had high hopes for this car, but am left feeling saddened and disappointed by what I had considered to be a brand I would remain loyal to for a lifetime.
Yours faithfully
Me
Personal information, dates etc has been edited out, but thought you may enjoy reading:
Dear Sir / Madam,
Re: Honda Civic Prestige Faults
I purchased the above car in January 2019 from Honda. After driving the car for a couple of weeks I noticed some issues arise. I have visited my local Honda dealership in respect of various faults that I have on the car that I feel I must bring to your attention.
1st Visit – On inspection by Honda, various noises and rattles during normal operation as well as a wandering satellite navigation system position. I was advised that the faults listed were ‘agreed’ by Mr Service Manager and that a part would be ordered to resolve one of the issues and booked another appointment accordingly to get the issues addressed.
2nd Visit – Vehicle was left with Honda for a few days to address the issues I had raised. A rattling sunroof, creaking roof liner, buzzing from drivers A-pillar, and a whistling HVAC. The HVAC whistle was resolved, as was the rattling sun roof (it was re-greased). The sun roof rattle returned just over a week later. The roof liner continued to creak from day one. The sat nav continued to lose its position.
3rd Visit - Vehicle was left with Honda again for a few days, whilst performing it’s first service issues were investigated again. The sun roof assembly had new seals fitted, and for nearly two weeks the issue was resolved. I then reported the fault again and it was agreed I would take it in for another attempt to resolve. The roof liner creaking seemingly not detected as an issue. Other dashboard and cabin trim rattles continued. The sat nav continues to lost its position.
4th Visit - I left the vehicle with Honda for a few days, Mr Service Manager even verified whether I would be happy for him to drive it home to ensure the rattles were resolved once and for all. I reluctantly agreed to this as I felt I’m never going to get these issues resolved otherwise. I collected my car, and it seems now many months later the sun roof rattle has been rectified still. The roof liner creaking still continues, as does the sat nav position wandering.
1. Roof Rattle / Creaking Noises. The sunroof rattles whilst driving. Honda have re-greased the roof assembly on the first attempt to resolve, and a new seal has been installed on the second attempt. Both of these rectified the noise for a week or so before the issue returned. On the third attempt some different seals were replaced. Upon using the sunroof for the first time, strings of grease came down into the cabin, this happened a number of times. Now I keep the roof blind shut until the window is open, then I open the blind to prevent the grease dripping down.
2. Various Interior Noises. During normal use, there are a number of intermittent ‘noises’ coming from different areas of the car. Inside the dashboard instrument panel, inside the centre column/wireless charging pad area, in the headliner along the roof. Depending on the weather conditions these issues seem to vary. Some of these have been addressed by the dealer, some by myself. I believe a trim piece was damaged on the third visit. So saved the inconvenience of yet another visit to the dealer, and purchased myself the part from Honda Motor Parts and fitted accordingly.
3. Satellite Navigation System Wandering Position. The car position marker frequently does not follow the road on the Sat Nav. It can be up to 300 yards wrong and not even on the road along which you are travelling. Either on a nearby road or in the middle of a field. A software update and some other troubleshooting measures were tried by Honda as per advice by Honda Technical in respect of this, but as of yet nothing has rectified it.
This is my third Honda vehicle and to be honest I am utterly dismayed that what I considered both reputationally, and from my own experience, to be a reliable and quality automobile manufacturer. I have always found Honda to be the pinnacle of reliability and function, if the feature is available on a Honda – it’s robust, or so I thought. I have previously recommended and praised your company to friends, family and acquaintances. I simply cannot wholeheartedly do so any longer.
After months of deliberation I am going to struggle to consider ownership of any other vehicles made by Honda in light of such fundamental issues. After looking on forums and social media, owners both in the United States and Europe suffer with the same issues I have – each with mixed results as to which are addressed or not. I had high hopes for this car, but am left feeling saddened and disappointed by what I had considered to be a brand I would remain loyal to for a lifetime.
Yours faithfully
Me