I'm going to name and shame based on a conversation today:
Having called them to say that after the 'alignment' that I have been charged for - the steering wheel is not straight and I queried whether this was part of the alignment process - I was told that the alignment had not been carried out as the repairs would have to be done first.
Fair enough - But I then queried why I was being charged for work that was not done - The lady on the phone tried to fob me off saying that some work had been done - and I had a 'wheel alignment sheet' to prove it.
On examination of the wheel alignment sheet I can see there are three sections on it - Before adjustment, target data and after adjustment.
This is where I need Civinfo help - 'After adjustment' suggests that work has been carried out - The lady on the phone tells me that these are the figures I can expect to see once the repairs have been made - Is this so? Has anyone seen this form and can explain how it works before I kick off?
I still don't see it as very fair that I'm being charged for a wheel alignment that I blatently didn't receive and if I did receive it - why wasn't the work carried out correctly??!?
There are definite variences between the figures in 'before' and 'after' columns.
I'm getting the feeling that Barber Honda in Northwich are trying to take me for a ride!
Barber Honda (Service Only) - Showroom
Anyone had any previous dealings with these guys?