Life time paint warranty, how do you make a claim? - Civinfo
 
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post #1 of 6 (permalink) Old 23rd March 2019, 20:47 Thread Starter
 
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Evening all.

We didn't have any choice when we bought our Tourer new in 2017.

It came with optional extras that we had to have.

Any way, we love the car, but over the last 3 weeks we have had stone chips on the bonnet.

The point of the Autoglym ceramic coating is to protect the paint. I've seen professionals offering paint correction and ceramic coating with 3 years guarantee.

Has anyone successful claimed under the warranty?

If it's not worth the effort I'll just get the bonnet restored by a professional.

A second issue, the passenger front door rubber has started to come away from the door.


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post #2 of 6 (permalink) Old 23rd March 2019, 22:27
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you will have to go see what the dealer says
if you have not kept up servicing from honda it will have missed the paint inspection so they will use that as reason for refusing any claim
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post #3 of 6 (permalink) Old 24th March 2019, 10:19 Thread Starter
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Originally Posted by scaramanga View Post
you will have to go see what the dealer says
if you have not kept up servicing from honda it will have missed the paint inspection so they will use that as reason for refusing any claim
Thanks, we will be going later today.

We extended the warranty to match the 5 year service plan when we bought our Tourer. It was serviced last September.
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post #4 of 6 (permalink) Old 24th March 2019, 12:36
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Sorry, am I reading this right, you expected the ceramic coating to prevent stone chips? Sorry but it wont prevent that. PPF is the only way to help prevent stone chips. A stone flying up from a truck could easily have an impact speed of over 100mph, a liquid coating microns thick wont stop that. Just like ceramic coatings wont prevent swirls from a poor wash procedure.
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post #5 of 6 (permalink) Old 27th March 2019, 16:12 Thread Starter
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I hear what your saying, our Tourer has more stone chips in the last couple of weeks than our 10 year old Megane or 8 year old 207 combined.

This is the first new car we ever bought.

When I spend 25000 on a new car I expect not to have to respray my bonnet after 18 months.

We popped to the dealer on Sunday, a sales guys answere was a touch-up pen.

But, read the small print, if I touch up the stone chips Honda can choose to not accept a warranty claim with regards to the bonnet if an issue developes later.

So were going back on Friday and they'll take some photos and see if they can repair it or submit a claim.

If no joy we'll get the bonnet resprayed locally and get Scotchgard 3M fitted to keep it chip free.

We love the car and want to keep it at it's best for as long as possible.
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post #6 of 6 (permalink) Old 28th March 2019, 03:35
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Id certainly look in to a paint protection film for the bumper and the bonnet.
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