Sorry for the delay I didn't see your post till now.
Yeah it's a funny one that some dealers are great and others like Holdcroft are shockingly bad, and according to the dealings I've had with Honda UK that's because they're all franchised, so they're all separate businesses that pay to use the Honda name, however when you have an issue and go to Honda UK, their stance is that they are Honda in name only - i.e it's not their problem.
Which is a bit of a daft response really, by allowing someone to licence your name they should be held to account for any failings that bring the brand name into disrepute!
I mean I've had an update to my case, it's FINALLLLYYYY been received by the ombudsman, and an adjudicator has looked at it and found that Holdcroft are in breach of their codes of practice - like I've been saying for nearly 12 months!
When we went in to buy both cars everyone was really nice and it was all pleasant, until we had issues with the accord over and over and over and over again, then the civic we found faults with and the dealerships response was to basically sod off when I posted a review of them online via google reviews saying I've had two cars from them and SIX MONTHS later I was still having things repaired that should have been done before I picked up the cars, not to mention the complete balls up on fitting proper heated seats and dual controls that didn't try and kill you off.
On the plus side the Ombudsman has found fault with Holdcroft, though not to the degree I would agree with so I've gone back to challenge their decision from the adjudicator, hopefully this spurs things along and they are more in line with my thinking, if not it's then down to the ombudsman to have the final review, but they received another 30-40 pages of evidence this week to go through so I can't see them changing the ruling overnight, it's going to take time to investigate and query my evidence
Safe to say one of the things I've since found out is the Accord I had was returned by a prior customer before I purchased it, it was a known problem car...
And they sold it as an approved used Honda? Of which I've since found out it didn't meet the requirements of, it was over 8 years old when sold and therefore unable to be sold as such, therefore in law the car was miss-sold and due to refusing to repair the vehicles in law I believe I'm entitled to a full and frank refund as Holdcroft are in breach of the consumer rights act 2015.
I do have to stay positive though, the message is spreading, I had an email this morning saying the review images I put up to accompany my google reviews of Holdcroft (as Holdcroft deny any wrong doing therefore I put picture evidence up to validate what I was saying), has now got over 100 THOUSAND views, so obviously people are looking and seeing what shoddy service Holdcroft offer customers when things go wrong.