Took my 2017 Civic into the dealership yesterday to have the My Honda Dongle installed. Dongle was installed but unfortunately there was a problem with its pin number and recognising the vin number. Honda are looking into it and once they have a solution dealership will contact me to bring car back. Dealership was also installing dongle in another Civic on the same day and it had the same problem.:frown2:
Can't understand why you can't just login with VIN and PIN. Why does it change and issue a new PIN every time you try to add a new device to your existing profile. Yet another bit of piss poor design by the app designer.
It's not actually written by Honda, they use a company called Brighbox product name remoto. This company does it for the likes of BMW, Toyota, Kia, mg, nissan as well.
Car manufacturers do very little for themselves these days and farm the work out.
Well, it's about time Honda gave them a kick in the butt to make it a bit more user friendly. Bearing in mind that not all car drivers are PC whizz kids, the logon procedure is appalling for getting it to work on a new phone, or even a second device (Phone and tablet).
1. Why you can't just logon with your existing credentials beats the hell out of me without having to keep changing your PIN back to what you want every time?
2. Why a 6 digit PIN when pretty much everyone else uses a 4 digit PIN?
3. Why doesn't it remember your preferences?
4. Display trip Distance, Time and av Speed and fuel consumption on the initial route summary screen, not just time/av speed and 'naughty' points.
5. Have to press two 'buttons' to get to see how much of a naughty boy you have been.
6. Why no axes scales (Speed/time or distance) on the 'naughty boy' graph?
7. What's the number "18" that I get on every entry under the date? Or is that supposed to be the distance. 18 miles when parked????
Difficult to use and important info missing. All in all, a pretty gash app.
Also sends false readings.. States that my brake fluid level was low. Honda kindly gave me a litre of brake fluid to top up, checked it and it was a smidge under the high mark..
My 10G is having her first service tomorrow and they are going to replace my dongle as a solution to the issues I've been having with it - mentioned in my earlier posts.
If I pull the car out of the garage and onto the driveway it detects a route starting.
When I've done in the garage and reverse it back a few hours later it fails to detect it's parked so I get warnings that the engine is stopped and it's moving (no it isn't) so it assumes it's on a transporter.
I changed my Civic recently and the Dealer agreed to transfer the MyHonda dongle registration to the new vehicle - but in the event could not do it at handover - required a physical form to be correctly filled out and signed by Dealership and sent back to Honda.
It has taken two weeks and much argument with the Honda Contact Centre (located in Sofia, Bulgaria) but the system is now showing the correct details for the vehicle and the location is relatively close by (within 100m).
I have a new 68 Plate SR, but the My Honda Dongle was installed.
However, the My Honda App on my phone displays the following message when I go into the My Car | Diagnostics screen:
"Device diagnostics has never been conducted."
Also, noticed that next to the Battery label, it just displays the text "Battery". Shouldn't this show the state of my battery or something more meaningful? (i.e. "Good", "OK", or "Bad", or even the voltage of the battery, e.g. "14.1v"). The battery isn't flat, and so should be more than happy to be checked.
All the other icons just display a green symbol/icon and a tick.
If anyone can give me any help on what this is doing?
Ditto the above; you may be able to power cycle the unit by disconnecting it from the obd2 port for a while (may have battery /holdup capacitor?) and then reconnecting, but first port of call would be the dealer.
It's OK as long as you don't have to pay for it, as you can always unplug it. If you do have to pay, you really need to assess whether it's worth it or not.
Recently picked up a used Civic just under 12 months old, it has a dongle already installed. I've unplugged it and reconnected a few times, red light is solid and it has a blinking amber led.
Called Honda customer service, was told to speak with dealer. Called the dealer and spoke to parts dept, they more or less said its a hit and miss with the setup. They ask me to book the car in, trying to avoid this if possible.
I downloaded the app, followed the instructions, entered the VIN no. All i get is "Non-connected". Does the dealer need to do something with this for it to work?
The app no longer loads on my phone, I sent an email into the app support and the reply was they are having issues and it would be at least until the end of the year for a fix. Pleased I never paid for it imho it's just a gimmick and certainly not worth paying for.
Strange. I just tried mine and it's OK. (Android phone) Shows me parked at home and shows the trip that I did earlier today.
I do agree about the gimmick and not worth paying for though.
They tried to install mine 3 years ago and it failed for 'technical reasons'. After reading here there is a subscription after 3 years I never bothered getting it sorted again.
Not heard about that, but that's exactly when mine will go 'out of the window'.
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