Alarm Software Malfunction - Civinfo
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post #1 of 15 (permalink) Old 14th August 2018, 16:30 Thread Starter
 
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Alarm Software Malfunction

Have owned my June 2018 Civic Sport for approximately 6 weeks and covered 1000 miles.

This morning I opened the car with the remote and the alarm went off, no external lights were flashing.

Locking or unlocking or starting the car would not stop the alarm. All of the doors and windows were closed correctly.

I eventually drove off in the car, while driving the car the siren was sounding approximately every 3 minutes for 30 seconds at a time. I drove straight to my local Honda Dealership, they immediately took the car into the workshop and gave me a lift home.

The result being that the security system software needed a complete reset, just drove the car home and it seems ok, has anyone else experienced the same problem.
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post #2 of 15 (permalink) Old 28th September 2018, 12:53
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Mine doing this now. A call to dealer suggested disconnecting battery for few mins but apparently its a known fault. Waiting to reconnect battery to see if its help stop it.

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post #3 of 15 (permalink) Old 28th September 2018, 20:58
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Did the battery disconnect work?

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post #4 of 15 (permalink) Old 28th September 2018, 21:01
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Did the battery disconnect work?

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Yes it did. So far no reoccurence after reset 8 hours ago.

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post #5 of 15 (permalink) Old 29th September 2018, 07:52
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Yes it did. So far no reoccurence after reset 8 hours ago.

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Good news lets hope Honda develop a more permenant solution
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post #6 of 15 (permalink) Old 29th September 2018, 12:57
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Good news lets hope Honda develop a more permenant solution
Honda Solution carry a spanner to disconnect battery 🤣🤣
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post #7 of 15 (permalink) Old 29th September 2018, 15:47
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Honda Solution carry a spanner to disconnect battery
Yep at the minute thats all i can do. But it hasnt reoccured since yesterday so fingers crossed.

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post #8 of 15 (permalink) Old 29th September 2018, 16:35
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Honda Solution carry a spanner to disconnect battery
Not carried tools in a car for years! Mind you the ex brother in law was a complete spanner

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post #9 of 15 (permalink) Old 25th November 2018, 18:36
 
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Had this same problem twice. Very embarrassing and very annoying. Took the car to Honda service centre and they said they couldn’t diagnose it so couldn’t fix it and ‘hoped’ it wouldn’t happen again. The first time it happened the alarm stopped after the AA arrived and disconnected the battery to reset everything. The ‘fix’ lasted two weeks but unfortunately happened again today so I disconnected the battery and reset it which stopped the siren.

Taking it into Honda tomorrow to demand they fix it. This shouldn’t be happening on a new car and it’s unacceptable to say it can’t be fixed. It’s clearly a known fault if multiple people in this forum have the issue.

Hopefully this time they take it more seriously. Very disappointed and lost faith in the car and with Honda having no solution. The first time they said that because the alarm siren wasn’t going off at the time and because the diagnostics didn’t log anything, they can’t do anything.

Please tell me you guys don’t actually drive around with a spanner to disconnect the battery when it happens on a brand new car? This is our first Honda and bought it for reliability having struggled with other cars in the past and I wish we hadn’t now if this is the solution.
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post #10 of 15 (permalink) Old 25th November 2018, 20:11
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Quote:
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Honda Solution carry a spanner to disconnect battery 🤣🤣
I hope they include a nice little shelf in the engine bay for tools and small cans of simoniz, oil and fuel on the face lift
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post #11 of 15 (permalink) Old 25th November 2018, 20:16
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Had same on mine. They replace the sensor unit on my car up by the map lights and it has solved it for me. No false alarms since.

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post #12 of 15 (permalink) Old 25th November 2018, 23:41
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Please tell me you guys donít actually drive around with a spanner to disconnect the battery when it happens
No, but I think that I will keep my 'spare' 10mm spanner in the car rather than at home from now on.
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post #13 of 15 (permalink) Old 26th November 2018, 04:49
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Quote:
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Honda Solution carry a spanner to disconnect battery 🤣🤣
Car thief solution as well. Surprised the alarm doesn't have an internal back up battery.

Opens up the possibility of disabling the bonnet switch and activating the bonnet catch from outside, disconnecting the battery lead. Disconnecting the alarm, then reconnecting the battery and driving off.

It might sound convoluted, but car thieves have been known to go to similar lengths in the past. That said, these days, they'd probably just steal the keys or amplify the code as it's easier.
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post #14 of 15 (permalink) Old 26th November 2018, 15:09
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Flick the interior door lock/unlock switch between lock and unlock 4 or 5 times. This stops it
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post #15 of 15 (permalink) Old 23rd December 2018, 17:23
 
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Quote:
Originally Posted by Holland1954* View Post
Have owned my June 2018 Civic Sport for approximately 6 weeks and covered 1000 miles.

This morning I opened the car with the remote and the alarm went off, no external lights were flashing.

Locking or unlocking or starting the car would not stop the alarm. All of the doors and windows were closed correctly.

I eventually drove off in the car, while driving the car the siren was sounding approximately every 3 minutes for 30 seconds at a time. I drove straight to my local Honda Dealership, they immediately took the car into the workshop and gave me a lift home.

The result being that the security system software needed a complete reset, just drove the car home and it seems ok, has anyone else experienced the same problem.
Mine started doing this yesterday,I too ended up driving the car with the alarm going.It eventually stopped doing it by itself.So far it hasnít done it again today but if it does Iíll try disconnecting the battery etc before taking it back to Honda.
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