race-lines experiences - Civinfo
 
LinkBack Thread Tools
post #1 of 8 (permalink) Old 15th September 2012, 13:48 Thread Starter
Stuart
 
pReDaToR's Avatar
 
Car: 025/200
Join Date: 5th June 2012
Location: Edinburgh SCOTLAND
Posts: 580
Thanks: 317
Thanked 113 Times in 110 Posts
iTrader: (3)
race-lines experiences

HEL Brake Lines and Brake Line Kits

Ive ordered a set of lines from them on Monday. I'm not overly impressed with them so far.

Was just curious to see if anyone has experiences with ordering from them?

Just wanted to get some feedback on their delivery times, general customer service etc.

Last edited by pReDaToR; 15th September 2012 at 16:37.
pReDaToR is offline  
Sponsored Links
Advertisement
 
post #2 of 8 (permalink) Old 15th September 2012, 15:29
Supporter
 
coste1l's Avatar
 
Car: 09 Suzuki Swift Sport white
Join Date: 16th January 2010
Location: Sunderland UK ENGLAND
Posts: 20,382
Thanks: 1,830
Thanked 2,783 Times in 2,531 Posts
iTrader: (15)
Hel lines are normally made to order so delivery may take a while....

Sent from my GT-N7000 using Tapatalk 2
coste1l is offline  
Thanks to coste1l from:
post #3 of 8 (permalink) Old 15th September 2012, 16:25
aka Colin
 
pigdog's Avatar
 
Car: 2008 CTR GT, Black
Join Date: 19th April 2008
Location: Dublin, Ireland ENGLAND
Posts: 10,854
Thanks: 922
Thanked 1,494 Times in 1,388 Posts
iTrader: (15)
Should of bought do luck or hks, their hel lines rebadged. All made in same factory.
pigdog is offline  
 
post #4 of 8 (permalink) Old 15th September 2012, 16:37
Supporter
 
matt5964's Avatar
 
Car: 2008 cts 1.8 red
Join Date: 25th September 2011
Location: cambridgeshire ENGLAND
Posts: 139
Thanks: 1
Thanked 8 Times in 8 Posts
iTrader: (1)
There customer service was good with me,not a probolem. I know HEL have had a backlog of connectors which may be holding things up as they are made up to order.
matt5964 is offline  
post #5 of 8 (permalink) Old 15th September 2012, 16:42
Type EX,A guy called Mark
 
markvirgo's Avatar
 
Car: 2015 Peugeot 208 GTI, 208BHP
Join Date: 22nd June 2007
Location: Northamptonshire ENGLAND
Posts: 3,435
Thanks: 201
Thanked 651 Times in 555 Posts
iTrader: (12)
It hasn't even been a week, give them a chance.
markvirgo is offline  
post #6 of 8 (permalink) Old 19th September 2012, 15:56 Thread Starter
Stuart
** Thread starter **
 
pReDaToR's Avatar
 
Car: 025/200
Join Date: 5th June 2012
Location: Edinburgh SCOTLAND
Posts: 580
Thanks: 317
Thanked 113 Times in 110 Posts
iTrader: (3)
Quote:
Originally Posted by markvirgo View Post
It hasn't even been a week, give them a chance.
Wasn't really talking about speed mate. A year or so ago it wouldnt have been a big deal waiting for a week or 2 for a package. However in this day an age, giving the customer speedy service and constant updates on order status is the defacto standard for todays e-commerce systems. I just wasnt getting it with these people. As far as I could tell I couldn't be sure my order was even acknowledged by them. Turns out it wasn't!

Monday:
Ordered the brake lines from Race-Lines
Tuesday:
Ordered Discs, Pads & Fluid from ebay
Wednesday:
Discs Arrived
Thursday:
Pads & Fluid Arrived
Saturday:
Emailed Race Lines to see what the status of the order was.
Replied a couple of hours later to say that the kit was sent on Wednesday, and "should be with you imminently"
Sunday:
Expecting the kit Mon/Tues given the email reply, I took my calipers off the car and painted them. So the paint would have time to dry before I fit them. Knowing I would be without the car for a day or so.
Tuesday:
Still not arrived, emailed Race-Lines to see what the story was.
Got reply saying my kit wasn't sent after all, it wasnt even created....so its being made and should be sent out tomorrow(expecting to get it thurs/fri)
Today:
Emailed back to say "thanks for the info, thurs/fri would be great"
Got a reply with further explanations of problems, and I wont get it till Saturday. If I don't get it for then I'll be forced to fit my brakes regardless of having the lines or not, given I am back at work Monday.

So car is sitting there not being able to move...I could fit the brakes again and bleed the system, but then I'll just be wasting money having to buy more fluid. Before the trolls hit....yes maybe I shouldn't have taken my brakes off before I got the kit, but given the information I had from the seller I considered it low risk at the time.


Although I can appreciate that some of you may have had good experiences here and some customers can fall through the cracks. All in all I have to report I have not had a very pleasant experience.

Last edited by pReDaToR; 19th September 2012 at 16:22.
pReDaToR is offline  
post #7 of 8 (permalink) Old 19th September 2012, 16:04
Banned
 
FrankstaH's Avatar
 
Join Date: 10th April 2011
Location: Scotland SCOTLAND
Posts: 2,328
Thanks: 35
Thanked 273 Times in 254 Posts
iTrader: (10)
does seem like the fact they miss informed you originally has caused you a lot of grief :/

That's why personally i would always wait until recieved as you can never trust these people! All it takes is one ogre employee
FrankstaH is offline  
post #8 of 8 (permalink) Old 19th September 2012, 16:15 Thread Starter
Stuart
** Thread starter **
 
pReDaToR's Avatar
 
Car: 025/200
Join Date: 5th June 2012
Location: Edinburgh SCOTLAND
Posts: 580
Thanks: 317
Thanked 113 Times in 110 Posts
iTrader: (3)
Quote:
Originally Posted by FrankstaH View Post
does seem like the fact they miss informed you originally has caused you a lot of grief :/

That's why personally i would always wait until recieved as you can never trust these people! All it takes is one ogre employee
Yep, in hindsight was not a very good move taking the sellers word on it. Live and learn I suppose.

I don't think Im being unreasonable in this instance. I do appreciate things go wrong. However a positive experience can still be had in a situation like this if it is handled correctly.

However it is the bad service or misinformation that causes the grief, and leaves the customer in an overall negative state about the transaction.

Last edited by pReDaToR; 19th September 2012 at 16:21.
pReDaToR is offline  
Reply

  Civinfo > 9th Generation Euro Honda Civic (2012 - 2016) > General Discussion (9G)

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Civinfo forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
Your User Name is the name that appears by all your posts on the forum, and so should not be your email address.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Similar Threads
Thread Thread Starter Forum Replies Last Post
New 1.4l 100HP engine experiences fortuneman 2009 Civic (8G) 115 6th August 2011 08:38
Anyone had any experiences with E46 m3's? mark842 Any non Civic chat here please! 0 23rd September 2010 01:07
Tuning Celtic Tuning - any bad experiences? thunt Engines and Transmission (8G) 3 20th October 2009 17:54
Driving Experiences pubcrawler General Discussion (8G) 12 1st April 2009 18:00

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome