Honda manages to lose my custom - Jazz fiasco - Civinfo
 
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post #1 of 7 (permalink) Old 15th November 2008, 08:34 Thread Starter
 
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Honda manages to lose my custom - Jazz fiasco

Saturday 15th was the due date for the Jazz. Up until Tuesday I would have recommended Honda and specifically my dealer to anyone, until Tuesday.....

That was when the dealer called me to say that he wouldn't have my car and that the earliest he could get one was January (now known to be February 8th) if I was "fussy" and wanted to stick with the colour I ordered. No reason given, just we don't have the car you ordered - we ordered it on launch day from launch stocks that were, allegedly, in the country. We picked the car from a list of available vehicles. The car had a "to dealer" date of 11th November.

Honda Customer Services couldn't or wouldn't help, in fact they don't seem to have a clue about how to deal with issues about ordered cars.

Honda or the dealer (neither will give me a straight answer) lost the car or sold it to someone else.

No one thought to tell me until the 11th.

Honda and the dealer seem to think that this is OK and really didn't give a wotsit.

I am now an ex-Honda customer.
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post #2 of 7 (permalink) Old 15th November 2008, 08:41
 
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Dreadful service! Have you been able to get your deposit back?
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post #3 of 7 (permalink) Old 15th November 2008, 09:05 Thread Starter
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Oh yes!
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post #4 of 7 (permalink) Old 15th November 2008, 09:19
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This whole Honda experience goes from bad to worse
I know youre watching Honda...
Can you afford to lose customers in this way?
I think not!!
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post #5 of 7 (permalink) Old 15th November 2008, 09:33
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What model/colour was it that you ordered??
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post #6 of 7 (permalink) Old 15th November 2008, 09:43
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Wow, that is a bit of a bad show, isn't it?

What colour did you choose?
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post #7 of 7 (permalink) Old 15th November 2008, 12:43 Thread Starter
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1.4EX in metallic violet with premium pack - picked directly from the Honda logistics system (and I realise I have what looks like the VIN on the order so maybe I can find out who they sold it to).
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