Change of Address - Insurer asking for bigger premium despite lower risk!! - Civinfo
 
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post #1 of 11 (permalink) Old 15th May 2014, 13:09 Thread Starter
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Change of Address - Insurer asking for bigger premium despite lower risk!!

Hi,

I'm moving in with my partner and we are going through all the related admin. My Partner has swapped the address on her car insurance and her premium has come down by about 100 per year (10% decrease). I have just spoken to my insurers and they want an additional 60 (representing a 15% increase). This is despite the postcode of the new flat being 2 grades lower according to Post Code ratings for Car Insurance

Any help or advice would be appreciated! I've already asked them to go to the underwriters and raised a complaint but everyone seems to be sticking to their guns at present.
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post #2 of 11 (permalink) Old 15th May 2014, 13:15
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To be fair dude... whilst I feel your pain if it's any consellation my postcode is rated as A+ for insurers as we live in a tiny sleepy village - and my insurance is still bloody high due to other things.

Has your mileage or anything else changed?
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post #3 of 11 (permalink) Old 15th May 2014, 13:15
 
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Not really a help as such but I did the same a couple years ago (moved in with the Mrs0 and she moved from one Borough to the next and had no change in her insurance but I moved litereally two streets away from my old address and had a 20% change in premium!!!!

The mind boggles how they calculate these things and I had done the same as you and checked the post code ratings but they wouldn't budge, given that it would have cost me to cancel teh incsurance as well I was stuck but they certainly didn't get my money the next year!!

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Originally Posted by CFD Guy View Post
Hi,

I'm moving in with my partner and we are going through all the related admin. My Partner has swapped the address on her car insurance and her premium has come down by about 100 per year (10% decrease). I have just spoken to my insurers and they want an additional 60 (representing a 15% increase). This is despite the postcode of the new flat being 2 grades lower according to Post Code ratings for Car Insurance

Any help or advice would be appreciated! I've already asked them to go to the underwriters and raised a complaint but everyone seems to be sticking to their guns at present.
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post #4 of 11 (permalink) Old 15th May 2014, 13:19
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I had an issue similar, we moved from a town (busy) to a village (less busy), therefore thinking the reduction in crime would be enough to bring my insurance cost down.....nope, the explanation they gave me was that "all around the village are country roads, so the temptation to speed is greater than in a town", when I asked "on who's assumption was that" and "aren't you therefore saying that all people who drive on country roads are more likely to drive fast, 5-10mph over the limit is still over the limit, more risks around built-up areas"...they had no valid answer, so I said thanks but no thanks.
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post #5 of 11 (permalink) Old 15th May 2014, 13:37 Thread Starter
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The problem I have with them is that they aren't even willing to say why it has gone up other than `the underwriters can charge whatever they want'. It just seems daft, it's literally 2 miles down the road, similar road types in surrounding area and is in what is locally considered to be a quieter and safer area.

This same insurance company advertised 30 chasback on quidco when I took the policy out and being an avid user I decided to take advantage of the offer. If you look at their reviews on quidoc you'll see no one got their cashback. I complained and got a cheque from them for it last week, call me a cynic but maybe they want to try and recoup some costs.
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post #6 of 11 (permalink) Old 15th May 2014, 14:40
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We had similar. Me and my missus both had the same insurance company. We moved from our old place to where we live now. Her insurance came down but yet mine went up! From the same insurer! Needless to say I rang them but they basically explained that the quote you get is made up of so many factors. They said for example that the car I drove at the time had maybe had a lot of accidents in that area whereas my missus' car might not have had a lot of accidents in that area.

I let it go as it only a few quid a month different. Annoyed me in principle though...
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post #7 of 11 (permalink) Old 15th May 2014, 15:04
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Most are a law unto themselves.

If they refuse to budge all you can do is give them a suitable reply when they look for your repeat business.

I did similar with my house insurance when they tried to double the price at renewal time. Funny how they then managed to reduce the price when I didn't renew. Went elsewhere anyway and saved a fortune.

I have a friend who is a broker and he can easily beat the big boys for house and contents insurance but can't beat them for car insurance. My house insurance is tailored for me and with a company that came 4th in a recent Which? review
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post #8 of 11 (permalink) Old 15th May 2014, 15:45
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Insurance companies are a law to themselves and charge what they like, they aren't interested in a happy repeat customer because for each one they lose they gain another from somewhere!
Just left admiral after two years because their premium this yesr was a joke.. They couldn't give a toss!
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post #9 of 11 (permalink) Old 16th May 2014, 16:17 Thread Starter
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Thanks for the support everyone. Seem to be banging my head against a brick wall with them. 38 is the increase in premium then they want 25 admin fee which they won't waive because, and I quote, 'without these admin fees the business can't cover the cost of providing customer service'! It's not the cost but the principle!
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post #10 of 11 (permalink) Old 16th May 2014, 16:45
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Hahahaha oh my god
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post #11 of 11 (permalink) Old 18th May 2014, 18:14
 
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Quote:
Originally Posted by CFD Guy View Post
The problem I have with them is that they aren't even willing to say why it has gone up other than `the underwriters can charge whatever they want'. It just seems daft, it's literally 2 miles down the road, similar road types in surrounding area and is in what is locally considered to be a quieter and safer area.

This same insurance company advertised 30 chasback on quidco when I took the policy out and being an avid user I decided to take advantage of the offer. If you look at their reviews on quidoc you'll see no one got their cashback. I complained and got a cheque from them for it last week, call me a cynic but maybe they want to try and recoup some costs.
Your premium is basically calaculated using several publicised factors such as the ABI group for the car etc and the post code rating etc, then is tweaked according to your personal circs that increase or decrease the risk such as Accident history, endorsements on your license your age etc. In addition to this the underwriters will also check claims history in the new area you are moving to and if for example their has been a recent history of Civics being stolen in that area the premium will get loaded regardless of the post code rating which is a measure of general risk

I know this doesnt help with the cost but my shed some light
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