Wiki down - again - Civinfo
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post #1 of 16 (permalink) Old 16th March 2018, 06:20 Thread Starter
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Wiki down - again

We know the Wiki is down again. I'm just getting blank pages on the tablet.

I reported it yesterday afternoon but 12 hours later and they haven't replied. No excuse as they are on Canada time. They won't be back till 14:00 GMT so will be almost 24hrs, maybe, if they surf this way.

I hope it's not another months wait like last time.

New newsletter format, Wiki breaks, all in the same day, coincidence ?

I've never read the newsletter, forgot we had one.
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post #2 of 16 (permalink) Old 16th March 2018, 17:09
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Hi Kremmen. We are 5 hours behind you, and go through all of our forum messages in our system chronological order, so if there is a delay in response time, that is why. We are not trying to dodge your messages or failing to check in. Please understand that we do administration for a number of different forums, so it does take some time to respond to everyone right away.

That said, the tech team is aware of the issue with the Wiki and are looking into it (Ticket #2991817). Not sure if there is a connection to the newsletter though, since I don't think it's actually live yet, but in the event that some preliminary work was started, we won't rule that out as an option to look into. Thanks again for bringing it to our attention and our sincere apologies for any inconvenience.

Cheers,

Erik
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post #3 of 16 (permalink) Old 16th March 2018, 19:26
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Question from the tech team - roughly how long has the wiki not been working? Has it just been since the announcement of the newsletter changes or was it happening before that?

Erik
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post #4 of 16 (permalink) Old 16th March 2018, 19:49 Thread Starter
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I don't think that long. My guess is about 36hrs max. But I could be wrong.

I saw it mentioned yesterday as a side issue and tried it myself and reported it immediately.

We've had so many issues concerning Wiki access since the AG merge people just take it as normal and don't highlight it.
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post #5 of 16 (permalink) Old 19th March 2018, 17:01
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Thanks!

We've updated the tech.

Lee
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post #6 of 16 (permalink) Old 19th March 2018, 17:17
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Do you mean you sacked the tech?
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post #7 of 16 (permalink) Old 20th March 2018, 16:17
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Quote:
Originally Posted by M8TJT View Post
Do you mean you sacked the tech?
no
they're just under a lot of open tickets from other sites too so it's taking longer than expected.

Thank you for our patience

Lee
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post #8 of 16 (permalink) Old 20th March 2018, 17:00
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Sounds to me like, as a company, you have bitten off far more than you can chew, and it's us who have to suffer for your ******* (Insert whatever word that you think sounds suitable here)
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post #9 of 16 (permalink) Old 20th March 2018, 18:16 Thread Starter
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Let's see how long this takes to fix this time.

As I said:

Frustrating
Annoying

It was working so who's messed up what. If it ain't broke .....

They have time to play with the newsletter but not to fix important issues.

Currently 5 days
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post #10 of 16 (permalink) Old 20th March 2018, 19:40
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Thank you for our patience
No. It's not your patience. It's our patience that's running a bit on the thin side.
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post #11 of 16 (permalink) Old 21st March 2018, 15:41
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I'll remind them in the meeting we're going to have.

Lee
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post #12 of 16 (permalink) Old 22nd March 2018, 16:21
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EDIT: they found what was causing it break. unplugged it and confirmed the issue and now they're fixing the plugin to get both running.

Lee
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post #13 of 16 (permalink) Old 22nd March 2018, 16:32
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Quote:
Originally Posted by Civ_Admin View Post
wiki page is back up

enjoy.

Lee
well done

Please don't break it again...
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post #14 of 16 (permalink) Old 29th April 2018, 09:48
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Think the wiki is down again 😞
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post #15 of 16 (permalink) Old 29th April 2018, 10:15 Thread Starter
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Just tried it on my Tablet and it's fine.
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post #16 of 16 (permalink) Old 29th April 2018, 11:48
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Works on my W10 laptop.
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