2006+ Honda Civic Forum banner

1 - 13 of 13 Posts

·
Registered
Joined
·
3 Posts
Discussion Starter · #1 · (Edited)
Hi all,

I've got an 08 Civic Type R, which I purchased just under 2 years ago. I's covered 36,000 miles and has a full Honda dealership service history.

Its warranty expired at the end of June last year (just over 6 months ago), and over the last year I've had a string of problems which haven't been resolved.

About a year ago, I took the car in to report a knocking from the front drivers side of the vehicle. Honda replaced the front shock asborbers and gave me the car back. I advised at the time the vehicle still knocked when going over speedbumps, or when moving over a rough road.

I took the vehicle back in, and while my dealership acknowledged there was a problem, they couldn't identify it, and asked I return should the problem 'get worse'. The car has been back in twice for the same issue since, initially advised the same, and most recently (2 weeks ago) given some bad news.

The vehicle requires a new steering rack. After my dealership spoke directly with Honda, Honda advised they'd pay 50% of the parts, leaving me with an £800+ bill, I don't find this satisfactory for such a young vehicle with so few miles.

I spoke directly to the team who made the decision, and was advised the decision had been made, as I was so far out of warranty, and because the vehicle had no service history.

I advised this was not the case, it has a full honda dealership service history, and further advised of the ongoing problems. They went to check their facts.

When the same honda employee contacted me again, they stated the decision was final and that there was absolutely no process to further appeal this, the Honda employee stating that I could follow it up in writing, but that it'd only go directly to her, and she'd say the same in writing.

Has ayone had similar from Honda? I really expected better.

Additionally, I've got Honda finance, which I pay £300+ per month to for the vehicle. Perhaps this'll change my available options?

Any advice appreciated. Sorry for the rant...

Thanks,
Dave

p.s. Apologies if this is in the wrong place...
 

·
Premium Member
Joined
·
412 Posts
sorry to hear your problems fella,
what stealer are you dealing with.
worse case scenario?
gap insurance - check
protected no claims bonus - check
daily record and a pack of swan vestas - check
 

·
#MrGrumpy
Joined
·
13,117 Posts
Hi Dave,

Sorry to hear about this, a shame that you come to the forum with an opening post of bad news rather than under better circumstances. In any case, welcome.

Did you speak to someone at Honda UK, or at your dealership? Do you have a paper record of you bringing the fault to their attention a year ago?

Considering that you brought the problem to them during your warranty period and they fobbed you off, and that 6 months isn't a massive amount of time out of your warranty period, I am very surprised at the response.

There's always the option of taking it outside of Honda if you want to press the issue legally but at this stage I wouldn't recommend it.

Perhaps someone can advise on if there are any known issues with the steering rack; or if anyone else has had a similar problem with it?



sorry to hear your problems fella,
what stealer are you dealing with.
worse case scenario?
gap insurance - check
protected no claims bonus - check
daily record and a pack of swan vestas - check
That's pretty "worst case"... I wouldn't spring for Swans, whatever is cheapest will do!
 

·
Premium Member
Joined
·
412 Posts
i found honda uk fairly good to deal with concerning a vsa module problem. even though i was raging, keep calm on the phone, if you have a full honda service history and recorded all the problems then hopefully they will look into it.
let them know that your auntie, uncle blah blah is a journo for the sunday mail and will happily put the story in the paper for all of scotland to read about.
good luck fella
 

·
Train Driver Stu
Joined
·
323 Posts
Maybe you could also check the bumpstops. When I had issues like you it was suggested the steering rack was at fault. What had actually happened was that the dealer had refitted the original orange bumpstops after replacing the struts and they clunk and bump. Its easy to check - your car should have white bumpstops. If they are orange I bet it could be your problem.The orange bumpstops are not compatible with modified shocks/struts and I see you have a shock changed. Worth a look.
 

·
Registered
Joined
·
3 Posts
Discussion Starter · #7 ·
Hi all,

Thanks for the warm welcome! I've casually browsed the forum for a long time, but never had cause to register until now :(

You guys are the first folk who've made sense all day! Alarmingly, it's only Honda's main customer service folk I've been dealing with so far.

I've had another very interesting conversation this afternoon. I spoke to another member of staff, who advised there are no notes about the vehicle having any sercvices since 2010 on the system, despite the original customer service agent advising she'd just mis-read the screen!

A few things stand out to me here:

1) Originally, she (the first rep I spoke to) that 50% of parts alone was a fair offer for a vehicle unserviced in two years

2) That, after reading the whole case, and seeing it has a full service history, that it was still a fair offer?

3) After speaking to another rep (originally, I was advised the second person was the manager, it transpires she wasn't at all, by the way), there are no notes about it having any services at all.

It all smells like unbelievably blatant lies to me...

I'll be continuing this in the morning, sadly they shut at 5:30.

Thanks for all the advice so far, folks.

Dave
 

·
Registered
Joined
·
3 Posts
Discussion Starter · #8 ·
Hi Dave,

Sorry to hear about this, a shame that you come to the forum with an opening post of bad news rather than under better circumstances. In any case, welcome.

Did you speak to someone at Honda UK, or at your dealership? Do you have a paper record of you bringing the fault to their attention a year ago?

Considering that you brought the problem to them during your warranty period and they fobbed you off, and that 6 months isn't a massive amount of time out of your warranty period, I am very surprised at the response.

There's always the option of taking it outside of Honda if you want to press the issue legally but at this stage I wouldn't recommend it.

Perhaps someone can advise on if there are any known issues with the steering rack; or if anyone else has had a similar problem with it?
Yea, it's all audited on the Honda warranty system and with the dealer (who've been good so far) too.

I'm genuinely shocked, because so far, Honda have been fantastic...

I'm going to contact trading standards tomorrow, and advise Honda I'm doing so (and probably mention the Sale of Goods Act 1976 too!), while reminding them of the ongoing issues with the vehicle.

I can't believe the runaround they've given me today...

Thanks again,
Dave
 

·
Registered
Joined
·
684 Posts
So does it have service history or not then?

Do you have any paperwork or stamps yourself to show what services it has had?
 

·
Banned
Joined
·
2,328 Posts
Hi mate,

I would threaten to report this fault to the ombudsman.

Have you also got any evidence that you did visit honda fo this fault, whilst your warranty was in tact? i.e. they told you to come back if the problem gets worst? If you have this in writing i'm sure you have a huge case to fight.

I completely agree with you,
It's unfair what they've done and i will kick up a huge stink.
 

·
Super Moderator
Joined
·
7,127 Posts
Could you not say i had this issue before warranty ran out and the problem should have been fixed when i brought it in the first time which it wasn't.

Since i had this issue before my warranty ran out and you failed to fix it when i brought it in you should fix it for free now.
 
1 - 13 of 13 Posts
Top