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Discussion Starter #1 (Edited)
This has been mentioned in a couple of other threads, but so fas has not got it's own thread.

In the last month or so, my car has developed a rather irritating trait. The whole windscreen area has been creking and rattling when I drive over anything but a perfectly smooth road.

I took the car in today to get it looked at and was told that the screen will probably need replacing. I got a call back from them saying that the screen is indeed loose and I need a new one fitted. Due to the £££ involved, Honda UK need to authorise it before one can be ordered. Honda UK are closed over christmas until the 2nd, so nothing can be done for a week. The garage have also told me that the car is not safe to drive, as the screen could crack at any time.

I tried calling Honda CS earlier and they were closed for the festive period, too.
 

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They can't really tell you that it is not safe to drive, but then not do the work until Honda say OK. That's a cop out. Call Consumer Direct (see link below) and ask them for advice. If the car is unsafe then it is not of merchant-able quality and you should get a refund. Also your contract for the car is with the dealer NOT Honda, therefore it is up to the dealer to remedy the problem not Honda.

The dealer should solve the problem for you REGARDLESS of what Honda eventually do for the dealer, that is there problem NOT yours.

State the sale of goods act to them, that the car is not of merchant-able quality, that your contract for the purchase is with the dealer and not Honda and that you either want a refund or the work done ASAP.

For more info on 'Sale of Goods' :-

http://www.dti.gov.uk/consumers/fact-sheets/page24700.html

http://www.consumerdirect.gov.uk/your-rights/fs_c04.shtml

Ian
 

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Same story

This is what my dealer tells me to do get in touch with Honda Customer Service

But as much as I like my Civic and I know the dealer is not getting the back up he deserves its not my problem its his

And when it goes in that is what the letter will say

I bought it from you not Honda
 

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I think a good few of us here have these windscreen creaks, could this be the problem for all of us ?.
Any tips for how to recognise it ?
 

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Sorry to hear about your aggravation with your car.I notice your residence is in s/e Kent,is your Dealer Dutton Foreshaw Bexleyheath?
If so what is their service department like repairing and servicing Civics?
Last year I took my wifes 1 year old jazz1.4 sport there for it's first service and they somehow managed to scratch both side skirts.
 

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Discussion Starter #6
Yeah, that's the dealer.

I have not really got any complaints, they do the warranty work without a problem, but I did have a bad patch with them with my old 04 Civic when I went to collect the car from having a rattle looked at only to find the car in peices:rolleyes:

I have only used them once for servicing, and had no problems then.
 

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Discussion Starter #8
didn't hear from them. Supprise supprise. Will call them 1st thing in the morning to find out what's happening.

After a bit of a moan, I was offered a courtesy car, but I have a second car sitting in the drive (my school car) which is less hassle than getting the insurance etc.
 

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As already stated the vehicle is not of merchantable quality and should be thrown back at the dealer.

However, if you do go down the replacement screen route ensure that a genuine Honda screen is used. When a screen is 'replaced by a dealer' they get in a windscreen replacement company who will probably use a pattern part (in my case a Pilkington screen). There is no question on the safety, however they are not the same and are an easy giveaway that the screen has been replaced (the VIN plate window didn't line up on mine!).

I am still in the process of having the screen on my SEAT replaced - the mess and damage that was caused by a so called professional national company is unbelievable. The final bill for correcting the damage and replacing a £300 screen will reach close to £1500. (Details when its settled :().

National Windscreens have carried out the rectification work to a very high standard and deserve full marks. They sourced and used a genuine SEAT screen.
 

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Discussion Starter #10
Forgive me if I am horribly wrong on this, but I was under the impression that nearly all screens are made by just one or two companies, and are re-badged at a later stage. Just like batteries. Is this not the case?

I am going to call the dealer today. I have voiced my dissapointment and concerns over the car (it has been back about 7 or 8 times now) and that I want to take things further. I am giving my dealers the benefit of the doubt at the moment to see what they have come up with.

If things are not done to my satisfaction, I will call consumer direct for advice on how to deal with this.
 

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Discussion Starter #11 (Edited)
Grr, double post, I am sorry.
 

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Be prepared

Grr, double post, I am sorry.
But did you press the button twice - doubt it as its happened to me a copule of times ;) (you can delete the post before someone replies .... er like me!!!!)

Screens are definitely different - especially those with a coloured shade band. The newer screens with just the black feathered edging tend not to be as easy to spot but they are different - I'm sure it’s a lucrative market where unfortunately cost is everything.

Suggest you check out your rights and options before you go along - you are more likely to succeed - I'm trying not to be cynical.
 

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Discussion Starter #13
Here's what they say.

The screen was ordered from Honda, and they had to get a glass specialists in to fit it yesterday. So all should be OK, I hope. I also got a new fuel cap.

I called Honda CS, and they were not really interested, and all they offered was to bear these problems in mind and fix things under warrantly after the 3 years is up.

I am supposed to get a call back from the dealer about all this today, so we will see what happens. I will have to try to get into them at some point between lessons.
 

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My windscreen has been reomved and refitted - rattles have gone - hooray. Dealer reported something to do with the glue not having set, allowing the screen to move and chatter against the aperture or something.
 

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My windscreen has been reomved and refitted - rattles have gone - hooray. Dealer reported something to do with the glue not having set, allowing the screen to move and chatter against the aperture or something.
Hello digisine, since your screen has been replaced, could you please test if this new screen can still be pushed IN like mine (and others I think)
Just push here (mine can move about 1mm). This could help others.
 

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Nearly rattle free

my car is nearly rattle free
the only one remaining is the screen rattle
will be phoning dealer
 

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Any feedback to Stef's question would be much appreciated.
Can your windscreen be flexed along the bottom edge as Stef indicates, and does it creak ?
 

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Any feedback to Stef's question would be much appreciated.
Can your windscreen be flexed along the bottom edge as Stef indicates, and does it creak ?
PCR, does your screen flexes ?
 
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