This is disgusting behaviour on this dealers part and I hope Honda UK have been informed.
(apologies if HondaUK has already been mentioned above)
(apologies if HondaUK has already been mentioned above)
Doesn't this just show how dishonest and 'shady' some dealers can be.
I'm surprised HondaUK aren't taking this up. I know years ago they would arrive at a dealership unannounced and do a spot inspection to ensure standards are being maintained. Dealer standards in this case obviously don't matter.
By all means post the pictures here and link to them, we won't shift them and if we get any request to do so we'll post accordingly.
Oh Honda UK still don't like me asking questions which is odd, I've had to fight to get out of them the details of the approved used scheme, they still say because it's not a manufacturing issue they can't get involved, and give me the same statement that if more complaints are made they will investigate and impose special measures etc. I've been completely shafted over this and the chap I'm trying to help at the minute has been left without a car as his is arguably too dangerous to be on the road.When I was looking for my 10G Civic I got a really good quote from Holdcroft via car wow, needless to say I ran a mile, part in thanks to this thread so their loss. How the hell can they treat people this way and Honda UK turn a blind eye, after all it says HONDA on a big sign in big letters and thats what the average person remembers, they then walk away from Honda all together because of poor dealer service. So with that in mind I am shocked Honda UK dont take complaints more seriously, after all they dont sell cars in the same volume as VW or Ford so I would have thought reputation and market share would be important, clearly not. Shame on you HONDA UK.
Oh it's a fickle system, I put that review up about Holdcroft Honda Cobridge and almost overnight reviews started pouring in that were all 5 stars, almost as if there was suddenly a drive to drop my negative review from view - so I took steps to ensure it remained at the top, and also added photo's to it, then the photos were being deleted, and I had to contact google to find out that they were flagging photos as being in breach of policy and googles automated service took them down, I queried with Darren Holdcroft why this was happening and suddenly it stopped...I have my car serviced at Crown Honda Bushey because Honda Ruislip have let me down 3 times in the past.
When I last looked at Google reviews I'm not alone, Ruislip had 1 star (because you can't give zero stars) and Crown had 4.5 stars out of 5.
Zebster? I'm going off your picture lol Thanks mateI did also offer up the advice "never trust a car salesman"...
Yeah I saw Holdcroft Nissan in freeport shopping centre (Talke) and spoke to a sales manager there, was there for a good half an hour or more and he was floored by my experience, said he'd just come off a course from Holdcroft where the entire day was a message on how the customer is always right, rightly or wrongly, they are always right, as one negative customer has the potential to snowball reptuation wise!^ yep that advice says it all very succinctly.
Just to add an anecdote to that. One of my sons spent a good several years working in retail (before escaping into PoS installation). He worked in Sainsburys, Tesco, Currys, and Maplin, where the mantra was customer service i.e. the customer is always right. Along the way, he decided he'd like to be a car salesman (at any franchised dealer) and applied for several vacancies. He only ever got telephone interviews and got no further. I suspect that the interviewers realised that, due to his retail training, he just wasn't cut out to be a devious two-faced liar.
They are all untrustworthy, always have been, always will be. Just like estate agents.
spoke to a sales manager ....... said he'd just come off a course ..... where the entire day was a message on how the customer is always right, rightly or wrongly, they are always right
True! But it's not admissible :/ I did consider doing that for a while, but it seemed pointless as it wouldn't be legally usable without their knowledge and consent.The best advice of all, is to get a hidden microphone, record what is said, go home, and analyse it.
e.g. "an entire day" is the clue to the invented anecdote.
Everyone tells lies, some tell so many lies that it becomes habitual and they no longer know when they are lying. The higher up the greasy pole, the more that this inbuilt mechanism becomes 2nd nature.
Quite possibly yeah! He'd come from an Audi dealership, not been with Holdcroft long, he just seemed so shocked that I'd shot down the first impressions of the company he thought he'd be staying with long term LOLYes, quite possibly the afore said sales manager was already pretty well clued up in the art of 'customer relation'.........
No you don't use it as evidence, you use it to analyse what someone has said e.g. you go to buy a car, you record the conversation, then go home and listen to the subtleties, and if anything concerns you from re-listening, you call them up and say "as far as I remember, you said abc, I'm recording this conversation, do you agree that we agreed abcdef" . The point is that good sales people are adept at NLP , almost hypnotic, so you're at a disadvantage in the moment. This is how you can end up signing something that doesn't quite fit with what you were thinking, but note that the decades older you get, the less effective the sales blarney.True! But it's not admissible :/ I did consider doing that for a while, but it seemed pointless as it wouldn't be legally usable without their knowledge and consent.
He wouldn't give a damn, he's just trying to look interested, and get rid of you without being rude.Quite possibly yeah! He'd come from an Audi dealership, not been with Holdcroft long, he just seemed so shocked that I'd shot down the first impressions of the company he thought he'd be staying with long term LOL