I followed up my 'call centre appointment booking' by phoning the dealership and asking to speak to someone in service, when they ask is it to book your car in I said no it's a technical enquiry. I then got through to someone that straight away pulled up my details, and after explaining to them the symptoms advised me approximate times to diagnose (about an hour tops), then they'll order the condenser which usually takes a week, then 2-3 hours to fit. I've got his name, so I will ensure I speak to him when the car goes in! We shouldn't have to 'protect our wallets' from sales hungry dealerships. I'm not sure what other manufacturers dealerships are like, but I really am done with Honda after this. It's spent the best part of 2 months in the dealership, excluding servicing, since I bought it (2.5 years ago). It's 'great' that there's warranty, but christ how long have Honda made cars for, and the amount of 'bugs' with the 10th gen Civic is poor to say the least. If it was a 'first gen Tesla' I could forgive them, they should know better.