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Well back in DEC 2011 we bought a CTR from Gilders Honda Rotherham and to be honest the car is now fine (after a lot of my hard work and money) but for a car 2 years old and only 9k on the clock we feel we should have not had the problems we had and to be fair this was mainly down to the dealer not cleaning and checking the car over correctly because if they had then they would have resolved these issues before I arrived to collect the car. I have not said anything before as to be honest no one likes to admit that they was not happy with their new car etc and how the sale went but after a few problems which was topped of last week when the DVLA contacted us (hand signed letter not print) to say they had received notification of our car being scrapped and wanting to confirm this and the fact after 8 days the dealer does not even reply to my email I am now on one to get these issues resolved.
Due to the dealer not replying to my email (I gave them 8 days) I have contacted Honda UK about the issues we encountered and then also emailed the managing director of the Gilder group who replied to me at 8pm on a Friday night to apologise and explain he was away until Tuesday but will deal with this when he returns to work.
Here is the email I sent to Gilders Honda
Hi Mark,
Further to our telephone call here is the list of my issues I found when buying a used Honda from Guilders and I feel this does not live up to the Honda Happiness as quoted below.
“Rigorous checking and preparation Our Honda ‘Multipoint’ check, carried out by Honda trained technicians, ensures that your new car meets our high quality standards. Our multi-point includes lighting equipment and instruments, steering and suspension, brakes, and even body work. Your car will also undergo a detailed engine check and a thorough road test for your safety and satisfaction. Finally, your car goes through an in-depth valet and polish so that it’s fully prepared when you come to drive it away.”
Here is a list of the issues I have found and experienced.
This is how the car arrived at ABP
Front caster left 4.13 (inside Honda tolerance)
Front caster right 4.19 (inside Honda tolerance)
Front camber left 0.05 (inside Honda tolerance)
Front camber right 0.47 (outside Honda tolerance)
Front toe left 0.1mm (inside Honda tolerance)
Front toe right 0.8mm (outside Honda tolerance)
Rear camber left -1.37 (outside Honda tolerance)
Rear caster right -0.41 (inside Honda tolerance)
Rear toe left 0.7mm (inside Honda tolerance)
Rear toe right 1.6mm (outside Honda tolerance)
Now the car is all true due to what I have spent but giving you had tracked the car then the front toe right should not have been outside Honda tolerance and even though you can not do the cambers etc I know you gauges do show this and quoting what Honda say “Our multi-point includes steering and suspension, why was I sold a car that was outside Honda spec and to be fair was a warranty claim what Honda UK would pay to correct? I feel the car was just shall we say another car another day at work and he has already bought it so why should I care when checking and valeting this? I do know for sure if the service had be done to a better standard and the cleaning then I really should not have found these issues but what is very clear here is the preparation of this car was not to the standards that Honda UK set as a minimum. I know Mark is fully aware of how clean or so we say not the car was as under the rear spoiler there was mud (never seen a sponge never mind the in-depth valet and polish Honda say I should get) and there was even mud on the accelerator pedal which just like checking the wipers wash and clear the window screen you would have thought a vacuum and wipe in the drivers side of the car was the least to expect when spending £12000. Now to top it all off today I have received a letter from the DVLA asking me to confirm if I still own the car as they have received a notification of disposal for our car. I am far from happy with how we received our used Honda and to be honest I have been left out of pocket by around £220 to in fuel and labour cost to correct things that I should not have had to never mind around 1 day of my time to do the the in-depth valet and polish Honda say I should get when buying a used car and around a day of my time stood around waiting while people correct these problems.
I would also like to point out that I asked Mark before the car was ready that when you go over the car to be very keen as anything that needs doing we both now will be done under warranty / paid for by Honda UK so it was in your best interests to find and repair these faults as well as giving me a better car and did say if that delayed us picking the car up it would be ok.
Would I recommend Gilders Honda? Well no as any mechanic that tries to tell you the you don’t need the gauges to track a car says it all never mind the quality of the car wash and just a quick question about this is did the car get washed at the BP drive though as I guess thinking about it this would explain a lot. I look forward to your quick response in this matter, and please note this LINK to the Honda website that tells me what to expect when buying an approved used Honda.
Rick
As you can see from a few of the pictures the car has now cleaned up well but it should have been checked over and clean when collected.
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Due to the dealer not replying to my email (I gave them 8 days) I have contacted Honda UK about the issues we encountered and then also emailed the managing director of the Gilder group who replied to me at 8pm on a Friday night to apologise and explain he was away until Tuesday but will deal with this when he returns to work.
Here is the email I sent to Gilders Honda
Hi Mark,
Further to our telephone call here is the list of my issues I found when buying a used Honda from Guilders and I feel this does not live up to the Honda Happiness as quoted below.
“Rigorous checking and preparation Our Honda ‘Multipoint’ check, carried out by Honda trained technicians, ensures that your new car meets our high quality standards. Our multi-point includes lighting equipment and instruments, steering and suspension, brakes, and even body work. Your car will also undergo a detailed engine check and a thorough road test for your safety and satisfaction. Finally, your car goes through an in-depth valet and polish so that it’s fully prepared when you come to drive it away.”
Here is a list of the issues I have found and experienced.
- The wipers did not clear the window screen (you rectified when I returned with 2 x new wiper blades).
- The NSF wheel arch was insecure due to broken clips (I bought 2 x clips from local dealer).
- Bonnet sound proofing was insecure and dropped down when bonnet was lifted (I bought 3 x clips from local dealer).
- Gear gaiter was badly worn and light scuffing on gear knob (local dealer carried out Honda warranty claim / repair).
- I asked for the tracking to be done but found the steering wheel not to be centred and had to return to have this sorted (more below).
- The car in my opinion never even saw a full bucket of water never mind a in-depth valet and polish so that it’s fully prepared when you come to drive it away. (Mark is well aware how poor this was)
- When cleaning the car when I got home I dropped down the rear seats and found the rear quarter panel to be smashed, I had to return the next day to have this swapped (took around 3 hours of my time and £20 of fuel never got a so sorry about this never mind compensated). Believe it or not when you had done this I went home and removed the rear seats as there was grass under them that was in the car when we got it from you and it was still there you did not even bother to clean this up.
- I asked about a boot carpet that Honda sell for a Civic to go in the boot like a mat, was told they don’t do one for a Civic yet I managed to buy this from my local Honda dealer and it fits great (you lost a sale here).
- Suspension creaked on the rear, common problem that Honda would pay for under warranty but did this myself due to fast easy fix and less hassle.
- I also found the 12v cigarette lighter socket did not work which turned out to be a blown fuse.
- new front tyres fitted and balanced but still has 1 x original wheel weight still on the wheel (you always should remove old weights before balancing new tyres).
This is how the car arrived at ABP
Front caster left 4.13 (inside Honda tolerance)
Front caster right 4.19 (inside Honda tolerance)
Front camber left 0.05 (inside Honda tolerance)
Front camber right 0.47 (outside Honda tolerance)
Front toe left 0.1mm (inside Honda tolerance)
Front toe right 0.8mm (outside Honda tolerance)
Rear camber left -1.37 (outside Honda tolerance)
Rear caster right -0.41 (inside Honda tolerance)
Rear toe left 0.7mm (inside Honda tolerance)
Rear toe right 1.6mm (outside Honda tolerance)
Now the car is all true due to what I have spent but giving you had tracked the car then the front toe right should not have been outside Honda tolerance and even though you can not do the cambers etc I know you gauges do show this and quoting what Honda say “Our multi-point includes steering and suspension, why was I sold a car that was outside Honda spec and to be fair was a warranty claim what Honda UK would pay to correct? I feel the car was just shall we say another car another day at work and he has already bought it so why should I care when checking and valeting this? I do know for sure if the service had be done to a better standard and the cleaning then I really should not have found these issues but what is very clear here is the preparation of this car was not to the standards that Honda UK set as a minimum. I know Mark is fully aware of how clean or so we say not the car was as under the rear spoiler there was mud (never seen a sponge never mind the in-depth valet and polish Honda say I should get) and there was even mud on the accelerator pedal which just like checking the wipers wash and clear the window screen you would have thought a vacuum and wipe in the drivers side of the car was the least to expect when spending £12000. Now to top it all off today I have received a letter from the DVLA asking me to confirm if I still own the car as they have received a notification of disposal for our car. I am far from happy with how we received our used Honda and to be honest I have been left out of pocket by around £220 to in fuel and labour cost to correct things that I should not have had to never mind around 1 day of my time to do the the in-depth valet and polish Honda say I should get when buying a used car and around a day of my time stood around waiting while people correct these problems.
I would also like to point out that I asked Mark before the car was ready that when you go over the car to be very keen as anything that needs doing we both now will be done under warranty / paid for by Honda UK so it was in your best interests to find and repair these faults as well as giving me a better car and did say if that delayed us picking the car up it would be ok.
Would I recommend Gilders Honda? Well no as any mechanic that tries to tell you the you don’t need the gauges to track a car says it all never mind the quality of the car wash and just a quick question about this is did the car get washed at the BP drive though as I guess thinking about it this would explain a lot. I look forward to your quick response in this matter, and please note this LINK to the Honda website that tells me what to expect when buying an approved used Honda.
Rick
As you can see from a few of the pictures the car has now cleaned up well but it should have been checked over and clean when collected.
