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Discussion Starter #1
I've had my 09 Civic EX 2.2 returned today after a week in a Honda approved body shop. It went in to have a scuff and dent repaired to the front nearside door and wing caused by a 2MPH glancing argument with a car park bollard. Was meant to be a 3 day job, but ended up needing the door repairing, a new wing, new plastic wheel arch and sill trims, and then they found severe damage to the nearside sill (no idea how it had happened as there has never been any other impact on that side of the car) which also needed replacing.

As soon as I saw the repair it was obvious that the wing and door did not line up in the same way as they do on the off side. The door should have a fairly sharp coach line near the bottom but the repairer has smoothed it out completely, and the wing is bulging out slightly about half way up. Inside the car there are numerous screwdriver gouges where they have removed bits of the door trim. The door mirror no longer folds in smoothly, but instead clicks and jumps half way. And the interior of the car has been returned in a filthy state - it was spotlessly valeted as part of a service 2 days before going for repair and has come back with paint dust, paint overspray, metal filings, and mud all over the seats, carpets, dashboard, and interior linings and trim.

The dealer immediately agreed to return the car to the body shop tomorrow, but said the interior trim damage is to be expected even if the special plastic tools Honda provide are used, and that the exterior repair is poor because the body shop were told by the dealer to do a rush job when the repair wasn't finished on time.

So what does it take for a body shop to become "Honda Approved"? It definitely does not seem to need any training in trim removal, wing and door repairing, or customer care! Do Honda just approve the cheapest? What are other people's experiences of Honda body shops?

I'm really not sure I'm going to be happy with the repair now at all, but I'm giving them a second chance.
 

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The Dugs Baws
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I've had my 09 Civic EX 2.2 returned today after a week in a Honda approved body shop. It went in to have a scuff and dent repaired to the front nearside door and wing caused by a 2MPH glancing argument with a car park bollard. Was meant to be a 3 day job, but ended up needing the door repairing, a new wing, new plastic wheel arch and sill trims, and then they found severe damage to the nearside sill (no idea how it had happened as there has never been any other impact on that side of the car) which also needed replacing.

As soon as I saw the repair it was obvious that the wing and door did not line up in the same way as they do on the off side. The door should have a fairly sharp coach line near the bottom but the repairer has smoothed it out completely, and the wing is bulging out slightly about half way up. Inside the car there are numerous screwdriver gouges where they have removed bits of the door trim. The door mirror no longer folds in smoothly, but instead clicks and jumps half way. And the interior of the car has been returned in a filthy state - it was spotlessly valeted as part of a service 2 days before going for repair and has come back with paint dust, paint overspray, metal filings, and mud all over the seats, carpets, dashboard, and interior linings and trim.

The dealer immediately agreed to return the car to the body shop tomorrow, but said the interior trim damage is to be expected even if the special plastic tools Honda provide are used, and that the exterior repair is poor because the body shop were told by the dealer to do a rush job when the repair wasn't finished on time.

So what does it take for a body shop to become "Honda Approved"? It definitely does not seem to need any training in trim removal, wing and door repairing, or customer care! Do Honda just approve the cheapest? What are other people's experiences of Honda body shops?

I'm really not sure I'm going to be happy with the repair now at all, but I'm giving them a second chance.
"Approved" usually mean`s the cheapest deal from a bodyshop that the dealer can get.
As for your trim having damage to it ,Don`t take that from them.
Demand they repair or replace the trim.Specialist tool`s or not the guy doing the job was probably over eager butchering your trim`s off.
Hope you get it fixed mate.
 

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BoInG BoInG
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Well,

I've just sent my mugen wing off to one of these Honda "Approved" Bodyshops - they best not do a bodge job on that.

I'll be looking at the job with great detail when it gets fitted. Thanks for bringing this to my attention.

Feel for you in your situation - I hope it gets resolved to your satisfaction and expectations (which it should have been in the first instance)
 

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When mine was in a Honda approved bodyshop for a rear end repair, my brand new Michelin tyre and pristine alloy was swapped for a kerbed wheel and part worn tyre with a big plug in the centre of the tread.

I spotted it straight away, they tried to deny it until I threatened to call the Police. At that point a brand new wheel and tyre was taken off an unregistered Civic and put on mine, no more quibbling!

The paint job wasn't that good either!

I'd say go to a good Indy, that people can recommend to you. The whole "approved" thing isn't what it's cracked up to be
 

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Is everything going down the drain. ??
The 4 new Honda's that I have purchased over the years, were purchased from Main Honda Dealerships and each had their own bodyshop.
Back in 1999, I happened to be in a Main Dealership, when the men in black ( both guys from Japan) arrived to do an unannounced spot check on the place.
The boss later told me that they had not considered his bodyshop quite up to scratch in size and equipment and he had to spend 100k on it.
 

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Arfurs right hand man
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"Approved" usually mean`s the cheapest deal from a bodyshop that the dealer can get.
As for your trim having damage to it ,Don`t take that from them.
Demand they repair or replace the trim.Specialist tool`s or not the guy doing the job was probably over eager butchering your trim`s off.
Hope you get it fixed mate.
What an absolute crock.

Approved means that Honda can and will visit the bodyshop, as and when they want, to check the standard of work that is done. They will also contact people who have ahd work done, in order for them to do a spot check on the quality of work performed.

As later posters have mentioned, they can quite easily say that they aren't happy with the standards and either tell you to bring to place up to spec of find somewhere else to do Honda work.

Once again, the trim shouldn't be damaged being removed and refitted and if it is, it should be replaced, common courtesy if nothing else.

I hope that the OP gets it sorted back to how it should be.
 

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It obviously doesn’t take much to be a Honda Approved Body Shop, i had a Milano Red CTR, it got a slight dent just above the wheel arch on the rear quarter panel, couldn’t be fixed by paintless dent removal, so i left it into a local Honda Approved Body Shop, i was assured that this would be no problem to fix, and that the colour match would be perfect. When i picked the car up the first time the quarter panel was a nice shade of pink / red compared to the rest of the car, to cut a long story short the car went back 3 times one of times i got it back it had runs in the paint the paint on the skirt had bubbled, in the end i sold it as it never looked right to me, needless to say i will never use that body shop again..
 

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My brand new car turned up with the paint on a rear door being rough, orange peeled and a very poor match with the rest of the car. Unfortunately I didn't notice this straight away as I was diligently piling through the list of new car checks to go through (such as make sure they haven't scratched the speedo). When it did go into the approved bodyshop it had to go back four times. First of all they botched the rear door. Then they oversprayed the front door. Then they overtightened the door handle to create a crease and then they oversprayed the front wing. No apology.

Eventually this and a snag list as long as two arms led to me getting rid.
 

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The dealer immediately agreed to return the car to the body shop tomorrow, but said the interior trim damage is to be expected even if the special plastic tools Honda provide are used, and that the exterior repair is poor because the body shop were told by the dealer to do a rush job when the repair wasn't finished on time.
As soon as this person came out with the "interior trim damage is to be expected" line....i would have stopped them right there and asked to speak to the manager.
For them then to go on and give the explanation for the poor exterior repair, just defies belief.
This person should not be dealing with the public, because he or she has no customer relation skills whatsoever.

Its hard to believe that a car could be returned to a customer in such a state, and i would be absolutely disgusted if it happened to me.

I hope you get complete satisfaction second time around(which should also include some form of compensation), but i can understand your trepidation.
 

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The Dugs Baws
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What an absolute crock.

Approved means that Honda can and will visit the bodyshop, as and when they want, to check the standard of work that is done. They will also contact people who have ahd work done, in order for them to do a spot check on the quality of work performed.

The only "approved" bodyshop`s are one`s that have the PAS125 which is basically a kitemark for this part of the motor industry.
(Given by the British Standard`s Institution and Thatcham - Motor Insurance Repair Research Centre)
Around 85% of most bodyshop`s work come`s from insurance work.

They should also have ATA trained tradesmen(Automotive Technician Accreditation, you will see this sign in their reception).
Not that i`m having a go at these garage`s and tradesmen that don`t have these.(i know plenty of guy`s that don`t but still carry out a very high standard of work).

As for someone from the dealer`s comming to inspect garage`s, in my time doing work for dealer`s (not mentioning any) the guy`s in suit`s just walk about looking to see how clean and tidy the place is and what is the bodyshop manager`s golf handicap.

Contacting customer`s that have had work done before,that`s just a sneaky way of keeping down complaint`s.
Every complaint received is a complaint registered, always better getting in there first.
 

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Discussion Starter #13
Well the car went straight back to the body shop today. The wing was refitted correctly this time, the interior door panel was swapped for one on a new carin the dealership, and the door mirror was repaired while I waited (it seems it was bashed on or by another car either in the dealer's car oalrk or at the body shop). So I left the dealership happily back in my car - until I got home and noticed 3 paint defects, a wonky wheel arch trim, and a protruding clip between the front bumper and new wing. So it was a trip back to the dealer who immediately phoned the body shop and arranged the door to be repainted and all trim to be refitted tomorrow.

I have to say I can't fault the dealer here, but the body shop are worse than rubbish and have no concept of quality control or customer care.
 

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I feel sorry for your probs, a dealership can only be as good as its work force, sounds like either someone is not up to the job or they take no pride in their work, hopefully will be worth all the hassle in the end, just be more careful in car parks to avoid this. :D
 

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more torque than the mrs
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It obviously doesn’t take much to be a Honda Approved Body Shop, i had a Milano Red CTR, it got a slight dent just above the wheel arch on the rear quarter panel, couldn’t be fixed by paintless dent removal, so i left it into a local Honda Approved Body Shop, i was assured that this would be no problem to fix, and that the colour match would be perfect. When i picked the car up the first time the quarter panel was a nice shade of pink / red compared to the rest of the car, to cut a long story short the car went back 3 times one of times i got it back it had runs in the paint the paint on the skirt had bubbled, in the end i sold it as it never looked right to me, needless to say i will never use that body shop again..
exactly what i did got rid after the approved bodyshop still couldn't get it right after four attempts fixing paint runs ,wrong colour shade,fish eyes,sandpaper rub down marks what a joke,i was told by my friend who as his own body shop he said the dealer approved bodyshops have a time to complete the repair for the quote you get hence why some are rushed, approved doesn't mean you are getting the best a sprayer is a sprayer no matter where you work reputation is the key to quality work.
 
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