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Discussion Starter · #1 · (Edited)
Hi,

Just went out to the car on the drive to find the rear windscreen on my Civic* is completely shattered. Somewhat odd as not seen any chips or cracks and has been relatively mild.

My insurer is Direct Line and they use Autoglass. Checked online and they can't do it until Friday, but I need the car tomorrow or Thur at latest and the times on Friday mean I would have to cancel something else I've got arranged that day.

I know there are various other places but if they're not approved by Direct Line, then it's going to cost bucket loads? DL say they'll pay a max of £125 less excess (£75) for using someone else other than Autoglass, and then am I looking at a lot more than that anyway for a rear Civ window?

Also, what's best to get a decent window? Would I get a genuine Honda window using any of these people or only if I go direct to a dealer? (which I assume would not be something I can get done in the next day or two). If not genuine part, will it be noticeably inferior or generally wouldn't be an issue? The rear has heated element also so I'd assume I'd still get a heated element and they hook that up on fitting?

* - 2008 Civic 1.8 EX



Edit: May have an earlier option at office on Thur but it's a fair old commute so would need to sort the window out temporarily. Or just knock it out and drive with no rear? Concerned about the weather though.
 

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When i had cracked glass from stone chip. Auto glass replaced it decently and it worked perfectly when using quick defrost option. Just hope they put everything back together correctly. Being a rear window i'll assume it wont be much of an issue and they do provide warranty.
 

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Would suggest someone like Avis for a cheap rental for a couple of days to get you out of a fix. My old car broke down last year and I need a car for work. Works out no more than £20 a day, maybe even a bit less for something like a VW Polo.
 

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Discussion Starter · #4 ·
Hmm, cheaper than I thought for that kind of rental.

Oh well, I've booked/paid Autoglass now anyway and doing the commute Thur and will just have to have no rear window or get some kind of window cover or temporary screen for the commute.
 

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Discussion Starter · #6 ·
Thanks. Where would I get that?

Anyway, it's all got complicated as booked with Autoglass but they have called me back asking about the model and then saying the system is saying no appointments until January for the engineer skilled enough to do that window, and apparently it takes 3 hours to fit the thing!

Hmm. I'm wondering if getting it done by Honda would be the better option. They'd know what they're doing and have the genuine part. It's just I assume it will cost a fortune. What though? £200, £500, £1k! ? :eek:
 

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I'd doubt a dealer would have the bonding equipment required and would point you to a specialist (Autoglass).

Ottershaw are a body shop as well from memory so if they can't do it
 

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If it's bonded I don't think you can drive the car for 24hrs after repair in any event. Not totally sure but I'm sure that was the situation for my neighbour who had his windscreen repaired.

If you're going to rent a vehicle, I'd suggest Enterprise. By far the best company in my experience and no nasty charges for damage that didn't happen whilst you had the vehicle as you can get with some companies.

Having said the above, I'd go back to your Insurance company and explain that Autoglass are saying they can't do it until January and and that as a result demand that they need to pay for a hire car if they insist you use Autoglass as you car is un-driveable due to the wet weather and danger of damage to the interior through water ingress.

As I see it, as you have windscreen cover, they are responsible for either repairing your windscreen promptly, or if there's a delay and the weather renders the vehicle un-usable during the waiting period, providing an alternative means of transport until the windscreen can be safely fixed.

I'm guessing they'll either commission someone else, or pay for the hire car. It's probable the reason they use Autoglass is they'll have a contract with them for fixed price repair.

I doubt they'd want to leave it as water damage might give rise to a further claim that runs into the thousands.
 

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Discussion Starter · #9 ·
They've got the local guys to sort an appointment out on Friday, which is a little annoying as have to cancel stuff I was doing that day, but it seems the only day they can do it.

Asked about a temporary thing for the car. They say they use that crash wrap stuff but it's just really to keep it dry and don't advise driving with it. Is that true? Seems to be used by recovery companies.

They claim the screen has the satnav and stuff hooked into it also. If I was to try to smash it all out, would I be risking further damage to connections?
 

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Possibly, the rear screen is also the radio aerial.
 

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Discussion Starter · #11 · (Edited)
Well just trying to tidy up, the whole lot fell in anyway on shutting the boot even gently. Now a nice mess of glass all over :D

Thinking about it though, often I have to give the boot a bit of a slam else it's not quite shut and I can't remote lock the car. Maybe this has taken its toll on the window and just shattered. Though was fine last time I'd shut it.

From what I can see the window itself is a fairly normal shape but looking at other posts it sounds like the hassle is stripping the rear down to get the plastic spoiler stuff off to be able to fit it, and of course the electrics that need plugging in.

Hoping the replacement will have all the right aerial stuff in it. They did ask if I had built in sat nav and checked I've got no external aerial. Took them a while to work out what one I needed. Why can't they get that just from the model (2008 5dr 1.8 EX)?
 

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Re the emergency screen I bought it a few years back from a local car spares shop and it says wipers can be used on it when in place, never had reason to use it though.
The hatch on mine closes and locks with the gentlest of movement no slamming involved same as the doors, seems like your striker plate is not set right.
 

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Discussion Starter · #13 ·
It closes but then if I pull on it there's some give and then the car refuses to lock. It's not a major slam required but does need to be firm. Gentle and it won't lock.
 
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