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Discussion Starter #1
Been having problems with my new car. Paint issues...! Had some marks on the roof which the dealer seems to think where caused by the sticky plastic thats on the roof when delivered to dealer. Water marks under the laquer coat. They have tried to remove it with no success at present...!
1.tried buff marks out.
2.tried low baking the car for a few hours.
Both the above where unsuccessful and the low bake option seems to have made it worse...!
At what point can i refuse the car as its now 3 weeks old with about 300 miles on clock...?
Have mentioned to dealers but hes already mentioned a letter to them to refuse so they can pass on to there solicitors...!
The actual fault was registered two days after i took delivery of the car...
I seem to be given the run around by not only the dealers but honda uk,will see if honda uk are now aware the the low brake didnt work and start pushing things harder...!
By the way the dealer is currently stating they would spray the roof to sort the problem out as they would not take the car back...!

Premium Member
15,644 Posts
Look here:
CONSUMER RIGHTS. How do I reject a duff car or get compensation for problems with a car I have bought from a dealer?

You have to invoke the Sale of Goods Act 1979 as modified by the Supply of Goods and Services Act 1982, subsequently modified by the Sale and Supply of Goods Act 1994, contending that the supplier is in breach of contract to you for supplying a car which was not "of satisfactory quality", or did not remain so for a reasonable period of time. Appeal Court Case law (Bernstein v/s Palmerston Motors 1987) has held that the supplier must be given three chances to rectify the fault for which the goods are rejected and must have failed to do so. The goods must be returned to the supplier together with all keys and paperwork. (Scott and Scott v/s Blade Motor Company 1997.) And the supplier (in the case of a car the dealer principal of the dealership) must be sent a letter by recorded delivery detailing why the car has been rejected as not "of satisfactory quality". Case law (Rogers v/s Parrish 1987) has put a limit of 6 months on the time you can successfully reject a car and obtain a full refund, though lesser refunds, taking account of mileage covered, may be obtained outside that period. The price you pay compared to market value will be taken into account. So if you buy a cheap car on trade terms you cannot reject it under the Act. And if you buy a cheap car (under £2,000) on retail terms from a trader, you cannot reasonably expect it to be perfect.

The Supply of Goods to Consumers Regulations 2002, is derived from EU Directive 1999/44/EU which became Clauses 48A to 48F inclusive of the Sale of Goods act in April 2003. This reverses the burden of proof so that if goods go faulty within six months after purchase it is deemed they were faulty at the time of purchase and the trader has the onus of proving that the item is not defective due to a manufacturing defect.
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