Clutch pedal guru
Going to small claims court will cost bog all. Last time I checked it was about £40. There's no significant risk in it and the law is on his side, not the obstinate retailer.Going to small claims does seem more risky. If he has an engineer's report from a reputable company which says the part is defective in some way then that will probably be good enough for the credit card company. They will just claim their loss back off CG. And it won't cost anything to raise a dispute with the credit card company first, whereas a loss in small claims will cost a small amount of money.