Where in the process did it fail?

 

After going to 100% it just says update failed 😕

 

So it allowed you to download the new map and start the install? The instructions are specific about the USB stick and format settings. Did you follow those?

 

I first got the update details from the Head unit via USB, then went online and downloaded update onto the same USB, then back into my car to update which went well up to the point where it said update failed

 

Sounds like you did all of the right things. The only thing that I can think of is to use a different USB stick.

 

It needs to be a 16Gb memory stick, formatted to FAT32 using the 'default allocation' option.

 

This seems to be very important.

 

Thanks for all the help. I will try all you have said and report back

 

Well I tried again using 2 different 16 gb usb sticks but got the same result - update failed!

Have emailed garmin, could be £20 odd quid wasted?

 

How long before it fails ?

Update Fails to Install on a Honda Navigation System | Garmin Support

Garmin Support Center United Kingdom is where you will find answers to frequently asked questions and resources to help with all of your Garmin products.

support.garmin.com

Found the same error here : Problem updating maps with no solution.

 

The update gets to 100% and then just says update failed as attached pic

 

are you formatting it in FAT32?

windows 10/11 doesnt by default, i would use Guiformat32 to create the stick. if its larger thna 16gb, reduce the capcity to 16gb its important, same as it must be fat32, exfat or ntfs isnt compat

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Yes formatting in fat32 ,default allocation option and both sticks are 16gb.

 

Also make sure the partition on the stick is in MBR format and not GPT. You can check its properties from Disk Management under Windows but the fact that it seems to be reading means that it could be already in MBR format.

I did the update recently to the 2023 map but had the car running also just in case.

 

Just checked the partition and it is in MBR format.

I also had the car running.

 

Is the memory stick USB3 ?

Just clutching at straws now in case it's a speed issue


Windows will format 32Gb sticks and below to FAT32 without issue, it's 64Gb and above that needs a third party tool

 

both sticks are usb 2 and 16gb

might be worth getting a usb3 me thinks

 

I know my 2021 Jazz refused to work with my old USB2 stick so I got a couple of these :

Amazon.co.uk

I went for the 'dinky' ones because I use them to play my music rather than listen to the radio. Again, my old USB2 sticks wouldn't play. These stay in the USB port and no fear of me knocking them.

 

I know my 2021 Jazz refused to work with my old USB2 stick so I got a couple of these :

Amazon.co.uk

I am getting an usb3 16gb so lets see what happens..........

 

Well I just tried using a brand new usb 3 stick and using all the comments by various posters, but have got the same message at the end - update failed.

 

Ok lets run the timeline?

New Sandisk 16GB USB3 stick, MBR/FAT32 format.
Re-did the device and update map in the car.
Used Garmin Express to reinstall the map to the USB3 stick.
Re-ran the update on the car with it running.
Failed again.

Questions, are you using any third party antivirus software beyond Windows Defender? Is Garmin Express up to date, the current version is 7.15.2.0?

You may have to reset the headunit, either hard reset by holding down the power button for 10 seconds or using the menu to factory reset.

 

some more pics

 

I'm at a loss as well

 

Erm, I've just formatted a 16Gb memory stick to FAT32 under native Win10 without issue.

As I posted, the restriction was always the memory stick size. Up to 32Gb can be formatted as FAT32 in Windows without any third party software but 64Gb and over can only be formatted to NTFS or eXFAT unless you use a third party tool.

These images are from Win10 Home :

16Gb memory stick - FAT32 is the default :

The format options for a 16Gb stick :

But, plug in a 64Gb stick and FAT32 disappears :

 

I am running Norton antivirus, not sure whether that would make a difference. Also I have the latest Garmin express software.

I will try the head unit reset....

 

I think you should disable Norton and recreate the USB first, even Windows Defender has had false positives with Garmin Express before.

 

With regards to factory reset on the garmin sat nav, would that also reset the maps to what was on there when the vehicle was supplied?

 

I spotted the same issue on the Jazz forum and one member has replied :

In order:
1) use a 16gb pendrive, FAT32 formatted (NTFS or other filesystem will not work) and replay all the process. Disable antivirus software on your PC before starting, (even Microsoft Defender or other Microsoft antivirus) some files could be deleted by Windows if false positive. Check the amount of files uploaded on your pendrive once the Garmin Express PC app ends the process, it must be higher than 8gb.
2) Try rebooting your unit: press and hold the Power and Day Night button at the same time for five seconds. After five seconds the unit will switch into the reboot mode, then the unit will do a file check during rebooting. Rebooting will take approximately two and a half minutes, then replay step 1).
3) If step 2 does not work: try a Factory data reset: Go to the HOME screen, press the "Apps" icon, press "Settings" icon, select "Backup & Restore" then "Factory data reset" then "Reset device" then "Erase everything" and finally conform. This will erase all your personal and stored data such as paired phones, Wi-Fi, phone books, uploaded pictures, FM and DAB stations, etc. Then replay step 1.
4) the software version of your Garmin App is not the last available I have the 3.45 corresponding to the RC8, the last release from Honda, your one could be a RC5 or RC6 and an update could be a good idea.

 

Further update :

fixed! Microsoft issue... false positive with win32/hive.ZY for various software today which evidently includes Garmin Express too (issues on startup, not when running but seems to affect the file copy to USB drive). whitelisted it, updated USB and car is currently updating! Shame i did a factory reset but HU isnt too far from stock to re-apply the settings...

 

thanks for all that, I will have a go on the weekend

 

So looks like you need to be an IT specialist to update the sat nav. Great..........

 

I can't guarantee the above is the answer but a Microsoft Defender false positive and refusing a file sounds promising.

 

my last update did the same i switched usb stick and worked first time