Quite a few people have had problems with Touge

http://www.civinfo.com/forum/type-r/63012-beware-buying-touge.html

Hope you can get your money back mate

 

How people like this stay in business is beyond me but I suppose it is because some orders go ok and then others seemed to get scammed but not enough to get put them out of business

 

How could they not stay in business??? They take large amounts of money and don't send anything back for it. It's a 100% profit and they're enjoying it while it lasts

 

Waiting 3 months is nothing where those guys are concerned. I waited 13 months for my Mugen Wing and eventually got a refund.

How did you pay? If it was Paypal then file a claim with them for a refund.

 

I did not no about touge!

Hi guys,

Thanks for ** concern I pay by credit card! What should I do? Any help is appreciated.

 

Hi guys,

Thanks for ** concern I pay by credit card! What should I do? Any help is appreciated.

Contact your card issuer they will be able to do a chargeback

 

I had a similar experience with RHD Japan but for a lot less money . Steer well clear of touge and RHD


Sent via NecronomiPhon

 

You're protected with the credit card. Just claim it back from your bank.

 

even tho touge say theirs no refunds? and by order u have a legal contract with touge?

 

Yup, you're pretty much 100% protected when using a credit card. You'll get your money back and then your bank/card issuer will chase after Touge with their legal team.

 

If the have not delivered the product then you have a right to cancel. The responsibility is with the bank too when you use a credit card.

 

I waited 8 months for my J's tower bar. There was good communication until 1 month after I paid, after that it was just me sending mails. Funny thing was, I always checked the tracking order but it always said 'Processing order', meaning it hadn't even been delivered! Only until I demanded a refund that was when they replied saying they don't do refunds and said it's being delivered the next day. All I can say is this company is really unorganised...

 

If you paid on paypal or credit card you can get a refund whether they like it or not.

 

That's no good

Speak to the guys at InjectionImports on here, they used to be associated with Touge before it all went to pot, they may have a contact you could use?

 

i think the guys at Injection have pretty much dis-associated themselves with anything Touge related Dave, which i find a bit worrying. They were happy to take the orders and by the looks of it, happy enough to jump ship once it went a bit sour.

 

Hope someone Sues touge! Can't believe they are open still..

 

Let's all report them to Warchdog and see if we can get them on one of the shows.

 

+69

 

Had a similiar issue with a now non trading sofa supplier years ago.
they were arrogant as hell until i set the credit card people on them.....
then out of nowhere got calls and sofa.

Give the credit card company a call, they have more experienced lawyers etc.

 

thanks guys.... i will get on it!!!

 

I've only ordered a small item from InjectionImports, but was VERY happy with the service and the speed of delivery! When you get a refund I'd recommend using them.

 

Where is matt from touge-explain yourself!!

 

i think your wasting your breathe eric, they dont seem to want to answer anything concerning to Touge mate. i know james left a while ago as ive seen him on other forums.

 

Frustrating when people do this really, especially when if they was a legit business with decent customer service they could earn some good money no doubt.

 

scum bags, i will never use them

 

I had a chat with James a few weeks back. Touge stopped returning calls and emails. When they did eventually respond they told him a load of rubbish.

They were getting the same treatment as us, and having taken thousands of pounds and passed it on in good faith were left to cop a serious amount of flak.


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have anyone requested to "touge europe" to prove the request of parts from japan and the payment made to touge japan. If I was the buyer this was the first thing i would ask to see if this is true and the problem is from japan.

 

Given the ammiunt of complaints and serious accusatio s about this company surely civi fo should not alow hem to use this forum ?

 

James and Matt were messengers of Touge, and shouldn't really be taking the blame. The real culprits are Touge themselves. I remember they directly replied one of my emails and just used excuses after excuses, and even tried to send me on a guilt trip about the Tsunami disaster - I ordered 5 months before that even happened!

 

The company is solely owned and run by a guy called Barry Smith. He is a total con man. He is taking peoples money for orders, bull*******g them about their orders being on their way with one made up excuse after another (along with guilt tactics as mentioned above), when the reality is, he hasn't even placed the order with the suppliers. He is then using peoples money to pay other debts.

He owes me a LOT of money for a very large order, and I am currently in the process of taking him to court over it.

From what I can gather on various forums, he owes a lot of people a lot of money, and he will just ignore any means of contact. His mobile number has changed and you won't easily find any information about the actual registered company, address etc. Fortunately I know every single detail about him and I will peruse this until he has paid me every single penny back, if it takes me till the day I die. People like this should be locked up.

[smilie=mad.gif]

 

The company is solely owned and run by a guy called Barry Smith. He is a total con man. He is taking peoples money for orders, bull*******g them about their orders being on their way with one made up excuse after another (along with guilt tactics as mentioned above), when the reality is, he hasn't even placed the order with the suppliers. He is then using peoples money to pay other debts.

He owes me a LOT of money for a very large order, and I am currently in the process of taking him to court over it.

From what I can gather on various forums, he owes a lot of people a lot of money, and he will just ignore any means of contact. His mobile number has changed and you won't easily find any information about the actual registered company, address etc. Fortunately I know every single detail about him and I will peruse this until he has paid me every single penny back, if it takes me till the day I die. People like this should be locked up.

[smilie=mad.gif]

Well done!!!!
Hope you get rewarded for finding this guy somehow! [smilie=ebil-thumbu:

 

Wow good work finding him..you mean this whole time touge was operated by one man ordering stuff from japan?

 

Pretty much, although it looks like he had contacts in Japan who dealt with things that end, and a couple of people working for him over here on the forums etc. Seems the business is made out to be way bigger than it actually is though.

He chose the wrong person to rip off, I'll tell you that much. My solicitor and myself are going to have a field day with him. opcorn: