Back in June I purchased my 09 Honda Civic Type R GT from Holdcroft Honda, Stoke, to replace my 57 Civic i-cdti. We viewed and purchased the car before it was ever officially advertised for sale so having seen it before it had been cleaned and valeted we felt we’d seen it as a true car.
Our sales rep, Vicky, was on holiday when we collected the car so we had to deal with Helen instead. This is where the problems began immediately we noticed that only two of the tyres had been replaced (we’d agreed on purchase that Holdcroft would replace all four). Then we noticed that the 2 alloys that had been refurbished were the wrong two.
Needless to say I wasn’t impressed but agreed to bring the car back later in the week to have the problems fixed, (we live over an hour away). Before leaving my girlfriend noticed a mark on the bonnet, we were informed that it was a stone chip that had been in filled in the wrong colour, I was given a touch up pen to fill it in myself!
Getting home we noticed that the service book hadn’t been stamped. When I returned to have the tyres replaced and the other two alloys refurbished I was told I hadn’t been booked in but that they’d manage to fit us in, we waited six hours for a job that I was told would take no more than 3, as an apology we were provided with a free tank of fuel.
A few weeks later I noticed the paint was peeling off the alloys on calling Holdcroft to tell them I was told I must have kerbed the alloys and to send them a photo, get the wheel re-furbished for a maximum of £30 send the receipt to Holdcroft and they would refund us the money within 28 days, well finding someone to replace paint on Rage alloys for less than £30 is not easy.
By August I noticed the brakes were sticking and then all of a sudden every time we braked the car would wobble! I decided not to drive it and got it booked in with our local dealer Startin Honda, Worcester. We were there for more than 5 hours and were informed that they would not be releasing the car to us to drive home unless we signed a disclaimer as it had become unsafe as the caliper had seized meaning the brakes could fail at any minute.
Worcester contacted Stoke for us and were appalled that they had no intention of paying for the caliper to be replaced, even though we had bought the car from them just 6 weeks earlier, it got to the point where Stoke quite simply refused to answer the phone to Worcester.
Within an hour Stoke were calling my partner telling her that they would replace the caliper if we drove it the hour to Stoke, they simply couldn’t understand that the car was not roadworthy and with a baby on the way there was no chance that car was being driven by us, if they wanted to do the work themselves they would have to collect it from Worcester.
2 days later and with Stoke still ignoring the phone calls from Worcester my partner rang herself and was told in no uncertain terms that there was not a problem with the car but as a ‘good will gesture’ they would pay to replace the caliper but not the discs and pads (I’d hardly call it a good will gesture and the warped discs and destroyed pads were a direct result of the caliper problem).
What Stoke didn’t tell us was that they had in fact only paid for the caliper to be overhauled and not replaced. It took a complaint to Honda UK about them to get the pads and discs replaced, and even then Honda UK had to pay as Holdcroft are still refusing to take any responsibility.
Sorry for the huge essay, just have had get down every point and problem with the service we’ve had from Holdcroft. Has anybody else ever had an issue with them?
Now after checking the roof it’s showing the signs of the rust issues by the seal! I daren’t take it anywhere near Stoke so will be going over to Worcester to get this looked at as it’s still under warranty.
Our sales rep, Vicky, was on holiday when we collected the car so we had to deal with Helen instead. This is where the problems began immediately we noticed that only two of the tyres had been replaced (we’d agreed on purchase that Holdcroft would replace all four). Then we noticed that the 2 alloys that had been refurbished were the wrong two.
Needless to say I wasn’t impressed but agreed to bring the car back later in the week to have the problems fixed, (we live over an hour away). Before leaving my girlfriend noticed a mark on the bonnet, we were informed that it was a stone chip that had been in filled in the wrong colour, I was given a touch up pen to fill it in myself!
Getting home we noticed that the service book hadn’t been stamped. When I returned to have the tyres replaced and the other two alloys refurbished I was told I hadn’t been booked in but that they’d manage to fit us in, we waited six hours for a job that I was told would take no more than 3, as an apology we were provided with a free tank of fuel.
A few weeks later I noticed the paint was peeling off the alloys on calling Holdcroft to tell them I was told I must have kerbed the alloys and to send them a photo, get the wheel re-furbished for a maximum of £30 send the receipt to Holdcroft and they would refund us the money within 28 days, well finding someone to replace paint on Rage alloys for less than £30 is not easy.
By August I noticed the brakes were sticking and then all of a sudden every time we braked the car would wobble! I decided not to drive it and got it booked in with our local dealer Startin Honda, Worcester. We were there for more than 5 hours and were informed that they would not be releasing the car to us to drive home unless we signed a disclaimer as it had become unsafe as the caliper had seized meaning the brakes could fail at any minute.
Worcester contacted Stoke for us and were appalled that they had no intention of paying for the caliper to be replaced, even though we had bought the car from them just 6 weeks earlier, it got to the point where Stoke quite simply refused to answer the phone to Worcester.
Within an hour Stoke were calling my partner telling her that they would replace the caliper if we drove it the hour to Stoke, they simply couldn’t understand that the car was not roadworthy and with a baby on the way there was no chance that car was being driven by us, if they wanted to do the work themselves they would have to collect it from Worcester.
2 days later and with Stoke still ignoring the phone calls from Worcester my partner rang herself and was told in no uncertain terms that there was not a problem with the car but as a ‘good will gesture’ they would pay to replace the caliper but not the discs and pads (I’d hardly call it a good will gesture and the warped discs and destroyed pads were a direct result of the caliper problem).
What Stoke didn’t tell us was that they had in fact only paid for the caliper to be overhauled and not replaced. It took a complaint to Honda UK about them to get the pads and discs replaced, and even then Honda UK had to pay as Holdcroft are still refusing to take any responsibility.
Sorry for the huge essay, just have had get down every point and problem with the service we’ve had from Holdcroft. Has anybody else ever had an issue with them?
Now after checking the roof it’s showing the signs of the rust issues by the seal! I daren’t take it anywhere near Stoke so will be going over to Worcester to get this looked at as it’s still under warranty.
